Here you go (scroll down to firmware):
https://www.arturia.com/products/hybrid-synths/keystep-pro/resources
And there was also a thread around here with an announcement, I believe.
Couldn’t find it anymore.
1 Like
Ah! An underwhelming update to sell the old hardware in a new looking package just in time for Christmas. Who’d have thought.
1 Like
2 Likes
At least a new ‘package’ that seems to be fully compatible with the original KSP and ‘black edition’, what really is just another ‘package’.
The Chroma doesn’t add many new features, but it seems a modification of the original hardware. With this new hardware in store it will regain some attention… hopefully.
Or is there something more under the hood besides the colored lights? Something that would make future updates not compatible with the original KeyStep Pro’s?
Well, I did not expect you to be impressed. 
I only wanted to give notice to the people within this thread.
After all, I pretty much can relate to the dissappointment and frustration and I also was hoping for a little more depth in communication. 
May be this update fixes a big issue for someone.
Kind regards!
Huh…? What is it that doesn’t confirm to the CoC you’re referring to? And… kiddies? 
absolutely rude.
Edit: Redacted!
Me, reading the thread and wondering, what I’ve done:
Just to clarify: I only was talking about his reaction. No deeper meaning behind that.
And to be fair: Probably this update still was a whole lot of work, if it does, what I believe, it does. Since they reworked some parts of the core-feature - one might say “key-” 
(…already on my way to the door…)
Still a lot to do to gain back some trust and faith.
~
He called you a youngster.
Isn’t that a nice compliment?
1 Like
Oh my. I’m sorry. That wasn’t directed at you, but rather at Arturia. My apologies for the lack of clarity on my part.
I’m just SO frustrated with them, ya know? We waited so long for an update, with SO many requests … But this is just … Barely anything. Nice what they did, but that took them over a year? C’mon.
1 Like
Hi Tim,
almost a year later. Any other updates in the plans?
1 Like
I had this unit around one year ago. I found many bugs with white version and I returned the unit. They replaced my product with Chroma edition. I started to dive into this and I see there are still serious bugs. I regret buying it. I was planing to use it in live but I ve many concerns now. What a disappointment
1 Like
Indeed! Neither useful for live nor at the studio.
It definitely has issues, but c’mon now. That’s a bit extreme.
1 Like
Maybe it was about KSP Black and (minor) firmware updates. Not a big deal if we compare it to (for example) Oxi One firmware updates.
I’m KSP fan too and I love this gear, but while other companies do major firmware updates, add new features, here we can see other color of KSP and (some) bug fixes and minor updates.
2 Likes
Not to mention us KSP users being almost totally being ignored by Arturia.
It’s like this forum exists for us to just vent to each other and maybe talk about some cool stuff now and then. Arturia doesn’t seem to respond to anything anymore. … tho they’ve never been good about it. (But that’s true of every French company I’ve dealt with)
1 Like
I don’t think this has anything to do with being a French company. At this point France is part of the EU, and consumer rights are protected waaaaayyyy better then for instance in the US.
It’s just bad management. People not being involved with their customers. Companies and corporates where ‘customer-centric’ isn’t a cultivated approach, but just a marketing term; a wishlist for their website.
Looking at the Arturia website they state it as Human centered engineering:
Creating intuitive music-making experience is our ‘raison d’être’.
We use all the knowledge of our passionate engineers to keep our product grounded, easy and practical.
Driven by the same spirit as our users, all our products are engineered with a human-centric approach.
Now, it seems those ‘humans’ can be anyone, so I think they prefer to hire expensive consultants or psychologists to design some of their products. I think it would be way more easy to actively listen and interact with your existing and potential customers, as part of that ‘creating intuitive music-making experience’.
1 Like