When opening certain plugins I get a "Login screen" (goes away after some time)

Software Instruments V Collection
#1

I open a plugin and I see a login screen + “Can’t communicate with Arturia servers” message, altho it goes away after a short time. Is that normal? This didn’t happen before

To clarify, I don’t actually have to login or enter my details, the screen pops up for a lil bit when opening the plugin and then goes away. The plugins seem ok otherwise, just wanted to know if others have the same problem

image

#2

HI @sebby

Yeah this is a strange one for sure!

Can you list your system spec please, computer type/OS/DAW/etc as it might provide a few clues to help diagnose this.

HTH!

#3

Do you think it would be a good a idea to deactivate the licenses then reactivate? Or would that cause further issues?

Btw it’s an ASUS laptop with Windows 11 and I’m using FL Studio 21

For what it’s worth I don’t mind the issue necessarily I just want to make sure that my licenses are ok. I also contacted Support directly

#4

HI again @sebby

No, if your licences are ok then i’d leave alone at the moment.

Could you list your CPU type/speed, RAM and what type of system disc you have too please?

If you’re not sure, just type ‘system information’ into the taskbar search, hit return and you should be presented with a screen something like this… I’ve highlighted the relevant bits for you.
The CPU type/speed, RAM and Disc are particularly relevant though.

WINFO
WINFO1166×880 86.7 KB

Also, are you using some kind of antivirus which might slow your system down?

HTH!

#5

No antivirus here only Windows Security I guess?

Here are the specs:

OS Name Microsoft Windows 11 Home Single Language
Version 10.0.22631 build 22631
Processor AMD Ryzen 7 5800H with Radeon Graphics, 3201 Mhz
Installed Physical Memory 16GB
Total Physical Memory 15.4GB
Available Physical Memory 8.24GB

#6

Hi all,

I and others have this issue too. The popup is open for a short while.
I hope and assume Arturia is already working to solve it.

1 Like
#7

Ohhh thank you! I thought maybe I misclicked or deleted something important by accident lol

#8

Thanks @LBH

I@ve not come across this one myself yet, one of the lucky ones this time i guess!

#9

Lucky you @matjones.

1 Like
#10

So just in case anyone else has the same problem I contacted support and I managed to solve this by deactivating my licenses on the ASC and then reactivating