SUSTAIN PEDAL IS BORKED in Piano V and EVERY ARTURIA INSTRUMENT

Software Instruments Piano V
#1

Recently, the sustain pedal has mostly stopped working, then it occasionally works. IT WORKS CORRECTLY IN EVERY OTHER INSTRUMENT PLUGIN I HAVE THAT IS NOT FROM ARTURIA. But it will not work correctly on ANY Arturia plugin! In Piano V, the little sustain pedal icon always shows that it is being pushed and released, but it rarely actually affects the sound.

I’m on a Mac in Logic on Sonoma with a Komplete S61 Mk2 keyboard (which works fine with every other plugin in the universe). This is very frustrating.

#2

I’m sorry, but I can’t reproduce this behaviour. The sustain pedal works as expected in all V-Collection plugins in Logic Pro. I can’t comment on the behaviour in Analog Lab, the standalone apps and Komplete Kontrol as I don’t use them.

1 Like
#3

How nice for you. However, it is still quite borked on system :upside_down_face: Are you on a Mac with Sonoma?

#4

Hi @Favedave and welcome to The Sound Explorers Forum!

Sorry to hear you’re having issues, fwiw i’m on windows and sus pedal is working as expected in standalone/vst3 versions on my own setup.

It sounds like it might be a good idea for you to log into your account and contact Arturia Support to see if they can advise.

HTH!

#5

Have you tried turning it off and on again?

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#6

Yes. iMac M1 with Sonoma.

#7

My pedals are working fine here via my S61 Mk3. Windows 11/PC.

Maybe some setting’s not right? Just a thought, can be easy to miss something.

#9

I sent a tech support request a few days ago. No answer yet.

#10

“Have you tried turning it off and on again?” I can’t tell if you’re joking or not. I hope you are…

#11

Blockquote Yearofthegoat

9h

My pedals are working fine here via my S61 Mk3. Windows 11/PC.

Maybe some setting’s not right? Just a thought, can be easy to miss something.

Blockquote

What setting would that be which would screw up Arturia but no other plugins? I’d love to know! :smiley:

#12

OK, sarcasm doesn’t do it for me. I’m out.

#13

Me asking you to explain what the setting is to solve the problem… you consider that sarcasm? You’re the one who said it was some setting! Uhhhh… wow. Just wow. Bye, then, since you’re not interested in helping.

#14

Unfortunately I can’t replicate this. Damper pedal working fine for me.

Mac Studio M1 Max
MacOS Sonoma 14.7.1.
Arturia V Collection 9, up to date with the latest builds AFAIK.
‘OG’ KeyLab 88
Roland DP10 pedal

(EDIT: I’m not posting this to gloat, just to point out that your experience of its misbehaviour is not something that’s suddenly affecting everybody, so the problem is likely to be localised somehow.)

Hopefully Support can help.

1 Like
#15

Check which channel your midi is set to. Arturia products stupidly listen to note data on all channels but cc data is only single channel and can’t be omni…

1 Like
#16

Sustain works fine here on all synths expect the SQ80 on any preset that has unison enabled.

With the SQ80 on any preset that has unison enabled, if you hold keys down, then press sustain and then lift sustain , the held down keys stop.

Arturia support has known about this (and they acknowledged) this issue back in May 2023.

This problem still exists nearly two years later.

#17

Thanks, IanBaxter, for the idea, but the keyboard is sending on the same channel as the VST receives, which is 1. Again, the PEDAL ICON in the Piano V lights up when the pedal is depressed, so I know it’s receiving it. It simply has no effect, or a random effect.

#18

Hmmm, very strange. Is CC64 still mapped as expected? What happens if you explicitly try to rebind CC64 to your sustain pedal in the MIDI settings?

#19

Both my Keystep and my Keylab have behaved strangely with my sustain pedal. I had to reverse it in MCC, but sometimes it goes back to working normally. Sometimes I have to unplug the USB and plug back in. This never happens on my Novation controller.