My keylab essential 49 mk3 won't go in sleep/vegas mode

Lab KeyLab Essential
#1

I recently have purchased a keylab essential 49 mk3 keyboard. I upgraded to the latest firmware which is 1.0.17. No matter what option I have chosen in the midi control center for Device Settings - Vegas Mode the keyboard will never go into sleep/vegas mode. All lights continually light up until my computer is shut down. My system is as follows:
Mac mini 2018
macOS Big Sur 11.7.7
Intel processor

I’m using the keyboard with Maschine 2.17.4 and Logic 10.7.4

Has anybody else experienced this? Any suggestions on what I can do in order to get sleep/vegas mode to work? Any help is greatly appreciated. Thanks!

4 Likes
#2

I just heard back from support and apparently this is a known issue that they hope will be fixed in an upcoming update.

1 Like
#3

HI @brian99 and welcome to our Sound Explorers Forum.

Glad to hear support have got back in touch with you with an answer, hopefully a fix isn’t too far away!

We’ll marked this as solved then.

Ps,
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#4

Hi everyone,

I have installed the new firmware 1.1.6 - and according to the release notes the sleep problem should have been fixed. But my unit still is not going into sleep :frowning:

Anyone else?

Best regards,
Stephan

3 Likes
#5

Same here. I received my KeyLab Essential 49 a couple of days ago, and I believe it managed to go to sleep once or twice at the start - probably before I updated the firmware to 1.1.6. Since the update it has been active all the time, not even turning off the computer it’s connected to helps.

#6

Since updating to 1.1.6 my controller now behaves to the sleep/vegas mode setting as expected.

#7

You lucky one. For me, it is the same as @jakber already mentioned: Before 1.1.6 (1.0.17) the controller entered sleep mode sometimes. Since I have performed the update to 1.1.6 it did not enter sleep or vegas mode anymore.

What is your time setting? Mine is set to 5 minutes. And I have activated low power mode but that does not seem to change anything as sleep mode remains inactive if low power mode is disabled.

1 Like
#8

I have my settings set to 5 minutes. I also tested with Eco Mode set to OFF and Low Power Mode and the controller still goes to sleep after 5 minutes.

#9

Strange. What version do you have - 61 or 49 keys? And is you controller connected directly or through a USB hub?

I have the 49 key version, and my controller is connected via a USB hub. I will try a direct connection this evening … maybe that changes something.

#10

I have the 49 keys version and I’m not using a USB hub.

#11

Okay … Now, I have connect the device directly to my MacBook using a usb-c to usb-c cable. And I have reinstalled the firmware 1.1.6 again. Nothing has changed: Sleep or vegas mode is not activated :frowning:

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#12

Same issue here and tried all kind of things… For some kind of reason it will only turn off when I cycle through the program settings to DAW mode

#13

I had same issue, too.
I didn’t uninstalled previously used Roland A-keyboard driver from Windows,
once uninstalling it, the Vegas mode/Sleep mode of my kle3 has got active again.

#14

Still no sleep after latest firmware (1.1.6) (Klub 61 mk3) (Mac M1)

#15

Same here. Even when I select Vegas mode in the midi control software and close I down, the next time I open it, it is unselected.

#17

Did you get the sleep mode back? I am still having issues since upgrading the firmware to 1.1.6.

#18

What fixed it for me (thanks, Arturia Support :heart:) was a factory reset.
Just disconnect the USB-C, then hold the first two buttons below the screen and reconnect, when a “Firmware” message appears on the screen, choose “reset” and wait a moment. You will lose your settings, if you changed any, but it should fix the sleep issue.
You may also want to reboot your PC after that, or restart the controller.

#19

Tried the factory reset as well as getting some advice from Arturia Support, but still no sleep mode.

#20

Hey, you jinxed it, after a few days it stopped working for me and nothing fixes it :frowning: Guess it’s back to the Customer Support for some further back and forth.

#21

Did you update to Analog Lab Pro from the previous version? I think it was Analog Lab V. After I did that update is when my Keylab essentials 49 Mk 3 stopped going into sleep mode. I also have a Keylab 88 Mk 2 and I have no problems with it.

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