Minilab 3 possibly dead

Lab MiniLab
#1

After 3 month of use my MiniLab3 is possibly dead :face_exhaling:
No any indication on the MiniLab 3 device when I plug in it to PC.
I receive the message: “failed to open the device” when I connect my MiniLab3 to my computer.

When I try to reinstall firmware I receive “cannot open DFU mode”, but in bootloader mode (when pressing Shift+Hold while power on) I can reinstall firmware, but it doesnt help.

Soft reset (when pressing hold Oct- +Oct+ while power on) does not work.

Any ideas?
Thanks,
Max

#2

Hi @yakovlev_6 welcome to our Sound Explorers community!

Sorry to read this, in order to help you better please log in to your account to contact our support team that will help you to fix this situation.

Best :zap:

#3

Hi @nats.arturia, thx, already done

1 Like
#4

Hi @nats.arturia!
The support team has still keep silence regarding my case, perhaps you know the approximate time frame for a response?

#5

Hey Max @yakovlev_6

Sorry for the time taken from our team to reply.
I just checked on our system and I see that yesterday our technical team replied to you giving you the instructions to follow in order to help you.

Could you please check your spam folder to be sure you didn’t missed our e-mail?

Please let us know how it goes :eyes: