The Midi Control Center just got updated through the Arturia software center (now at version 1.20.0.172).
Unfortunately, my Minilab 3 and Keylab Essential Mk3 49 are no longer recognised by the MCC…
Any suggestions ?
Hello.
If you are on Windows you should check if the MIDI driver is well installed.
You may want to try to reinstall it, you can download it here.
If you’re on Mac, that strange, maybe try to uninstall/reinstall the software, or you can contact our support team.
I hope that it will help 
Cheers !
I’m on Mac.
MCC was updated throught the software center. I also downloaded the standalone installer for the MCC and tried that way but no change.
I’ll try and contact support…
my MiniLAB3 got bricked with loading MCC. And even though they advertise that it comes with a 5 year warranty, they have decided to mark the device now as being discontinued and NOT LONGER SUPPORTED.
So perhaps it is Arturia extending a middle finger to paying customers. I have tried to reach out to Arturia support and they sadly don’t have a very good turn around time, and then will send you a replay with 8 pages of useless information and no clear spot where their response is written.
I am down a controller as the manual says there is a way to do a Firmware update, and the instructions giving took me from the unit somewhat working with blue lights on some of the buttons but recognized by MCC, to a Bricked unit. What the manual doesn’t say is there is a Bootloader mode that is hidden. perhaps you will have better luck that I have… or Maybe just buy Novation or Akai or any other brand as clearly Artuia hasn’t figured out how to treat customers with respect.
Hi, sorry you’re encountering this issue, we take customer satisfaction very seriously. So I’ve forwarded this post directly to our support team, they’ve found your ticket and will be following up on resolving the issue.
thank you for replaying. But I will call you out for your total fabrication and misrepresentation of truth,
I did put a general question out to Support. They did get back to me with the blanket SORRY that has about zero value.
The FACTS are that ARTURIA DOES NOT take customer satisfaction at all seriously. I am not satisfied at all and corporate has not taken my case at all seriously. I got an email saying the error of my MiniLAB3 being indicated as being no longer supported was an error, yet even that still has not been fixed.
Did I as a customer do something wrong? NO. Did Arturia as a company do something wrong? YES. I was told it was a mistake. So if it was a simple mistake then the mistake should have been simply fixed in five minutes and part of the issue would have gone away, but it has not.
If you took customer satisfaction with any level of I would be back working with a midi controller. IF you were serious about customer satisfaction, the moment you figured out that Arturia actually did something wrong and was the direct cause of the problem at hand you would have taken steps. This didn’t happen.
Instead your support person wrote to me and covered the basic Factory Reset that is inside the manual. Those steps were already done when the controller started to act up and the two encoders didn’t want to work. Then the paragraph after in the email gave the Bootloader mode that just happens to NOT be inside the manual so it would not be common knowledge to a customer so it could not and would not have been tried. I cannot tell what happened, but after I followed what was printed in the manual for doing a Factory Reset, the unit went into a bricked state. Without the knowledge of the Bootloader mode I was left with a non functioning unit, and Arturia saying on my user account on their website that my MiniLAB3 (that was supposed to have a 5 year warranty) was not supported any more and trying to link to this product for support is denied. The only option left to me because of those mistakes by Arturia was to send my MiniLAB3 in for repairs at my own cost and that I was informed would take 12 weeks but might be longer by the authorized music store that I purchased the product from. The choice was made given the facts that were presented to me. I could not have known there were other options. This was given to your support people and they are sitting with no response and no action to resolve the issue.
But back to the Arturia takes customer satisfaction seriously. At the point you realized that you as a company had made a mistake, did you do anything to remedy the situation? NO. I find it very interesting that you as a company will send out multiple far more expensive _KeyLAB Essential mk3 or even the full _KeyLAB mk3 midi controllers to individuals to do a YouTube reviews. I have seen multiple different reviews on that platform with every single one of them saying they got the controller from Arturia for no cost and no expectation of what the review was going to be, so basically the controller was given for them for free as a gift for marketing reasons.
If as a company you were customer centric, you would have at the point of saying you messed up (did a mistake) you as a company could have said, as we know you are now without a controller, can we send you a replacement unit that would have resolved the problem, NO YOUR COMPANY DID NOT. Now rather than having a customer who is happy and telling everyone how satisfied they are with the choice of buying from Arturia, You have a rather still pissed off customer who is now telling everyone how they feel. I am still not happy. Sure, if you send me a KeyLAB88 mk3 now I would shut up, but that wouldn’t fix the cultural mindset of do the right thing that doesn’t seem to be instilled at Arturia. So perhaps you should just start with FIX my profile to have the MiniLAB3 show as being supported rather than greyed out.
For what it’s worth : I reinstalled the MCC, disconnected and reconnected the Minilab 3 and all seems ok now (had to do it twice, though, probably not the same solution for everybody depending on configuration…)