I can't install anything on the new Mac Studio

I’m trying to install my Vcollection8 and B-3 V2 on a new mac studio. Unfortunately, the very first Analog Lab V stops during installation. “Download paused. (100%)”. I tried everything from the beginning several times. Everything else downloads but does not install.
help please.

Mac Studio, apple M2 Max
96GB memory
Ventura 13.5
UA Apollo x4
Cubase 12 pro
Logic Pro

Hi @wacekb welcome to our Sound Explorers community!

Sorry to read this, in order to help you better please log in to your account to contact our support team that will help you to fix this situation.

Best :zap: