Audiofuse 16rig - speakers no longer playing signal

Fuse AudioFuse
#1

Hi - my 16 rig audio was working fine in both a standalone configuration and through PC.

Then, suddenly, I was unable to hear anything from the speakers unless i booted the PC up… worked for a while… and now I can’t get any audio output from main speakers even with PC on. No setting were changed during this. Have since tried several rounting in the router to no avail.

The audio signal is still showing in the mixer (i’ve adderd every single channel possible to be sure!!) and headphone has sound. Nothing from the speakers. Shows as a signal in the 16rig front panel going to monitors.

(& definately no issue with the monitors - have checked offline)

Have seen a few other similar posts without satisfactory resolution… and intermitten faults… very disappointed with this unit so far.

Any idea - or it’s going back, a lot of money and it looks like a lot of bugs with no support…

Grateful for any last minutes ideas.

Thanks!

#2

If there isn’t an actual defect in the unit, I would suspect a routing error, but I would contact Arturia support and maybe they can walk you through steps to verify if there’s a hardware problem or not.

1 Like
#3

If you are using AFCC to configure your routing, there was a nice setup explanation here:

2 Likes
#4

Hi, I don’t have any problem with mine, and I never heard of such an issue from other users.
It sounds like either the Monitor Mute has been activated, or that your unit is set for A/B speakers and B speakers are selected instead of A, or that the output routing has changed (normally, Main L/R is routed to Monitor L/R).
But none of those settings should change by themselves.
Is MIDI control enabled and do you have any device sending MIDI CCs to the AF?
Is your AF16Rig firmware up-to-date? (current firmware is 1.2.2)
Outside of that, all I can suggest is to contact Arturia Support with all the details of your setup, so they can assist you. Go to: https://www.arturia.com/support/askforhelp/issues

#5

Thank you fo both your feedback… will try suggestios as above, on first glance, firmware is up to date, i don’t use it to route midid and main LR is routed to Monitor LR. There is some intermttent issues going on, since it worked again briefly yesterday, and has then stopped again this morning…
Many thanks

#6

Hi There,

Exactly the same problem here.
I really don’t know what happened - I haven’t changed anything. Recently, I had been receiving the automatic update notice, and finally decided to do it.
Things worked for ~2 days, and now I can see the meters for input, but cannot route to output, nor hear it.

Previously, this had been the most rock solid, greatest mixer/router companion ever!!

Can I revert, and never update again?

I don’t need anything more than what I had - great audio fidelity, MIDI, flexible mixer in either standalone or with a computer.

Can we roll back to defaults?

Thanks everyone

#8

Update: I found the fireware section on the site - I’m going to try to revert, and see if that improves my issue

Confirmed: I have found that firmware 1.1.5 allows me to run audio as I did previous to the update.

The AudioFuseControlCentre does not pop up always when I push the button. I can live with that, as clicking the App Icon does bring it up.

There is occasional crackle, yet there isn’t clipping on the meters (nor am i pushing it for this exercise). I will have to troubleshoot further.

I’m a bit disappointed, I must admit - my worldview on mixers was just shaken.
I can tolerate inconsistent app calls when using the hardware button, but no audio output through a mixer is unacceptable.
I’ve never once encountered a scenario where a mixer did not output the audio that was driven into it. Mixers are Mission Critical - they cannot stop, nor be unreliable for any reason, at any time.

If this had taken place on stage, there is no real back up… there is no sound.
That’s a lot of musician time, audience time to throw away. That’s a lot of great sounds and sound making machines that have immediately been rendered absolutely useless… In fact worse, as there was time put into making those sounds and predicate money earning to buy that gear/app to make said sounds.

I never thought with such a wonderful piece of kit would I have to bring an old, terrible, noisy, crap, but still works (my first) mixer: behringer 1622fx, just in case.

I wanted to use it as a noise no-input mixer, at some point… I guess it gets to continue living. I think I got an MBOX 2 somewhere as a back up, too.

I will update to 1.1.9 and see where that gets me.
I consider updating the firmware if something is unlivable (if ever again)

#9

Update: 1.1.9 is working!

I did lose my patching profiles, which is a bummer but absolutely acceptable and understandable (i changed the firmware).

I will post again if I find an issue, but otherwise THANK YOU Arturia for allowing us to roll back to previous firmware!
God Tier move for hardware embedded systems

#10

Hi - thanks for the help.

Unfortunately nothing has worked for me. Overall, very disappointed with the unit and I have sent it back and purchased an RME UFX2 which is operating beautifully - it’s more expensive clearly, but does everything right and seamless.

Good luck

#11

I think Arturia may have underestimated the different standards of reliability required for a device sold as being suitable for live performance. I like the device but I would not trust it or recommend it for use in a live situation - it’s fine for home studio mixing/recording. But I will give Arturia some credit as it seems they are trying to address the issues and I am prepared to wait for one or two firmware updates before considering doing anything drastic.

#12

I agree derriz - I will wait too.

PS - I think we all know here but should say: If in standalone, disconnect USB-C cable from the nearby computer - Intermittent, timed audio drop outs occur (at least on my unit)

The value of device seems wonderful, and it is working (for me) as intended under the firmware 1.1.9.
I did really have a scare with no audio through the mixer, upon the bad update… Truly a 2000’s moment - don’t update computers in production… certainly not in early days of firmware update!

Once more confident that unit has returned to Mission Critical level of reliability under 1.1.9, I will try in a live, standalone, situation and report back.

I am sorry for LDIxon. I hope that their journey is better than previous!

#13

@Twitchy01 - good tip regarding USB. I’m suspecting that 75% of the flakiness is caused by poor USB code. Just connecting or disconnecting it (as a device) with my laptop causes the 5 second dropout.

A friend has a USB audio recording device - tried it with the 16rig and it didn’t work but worse, all the channels I had configured suddenly disappeared from the 16rig mixer. And then the 16rig refused to shutdown using the front button. Most of the strange behavior I’ve experienced occurs during or after USB connecting or disconnecting.

Similar issue with trying to use a Linux ARM machine with the 16rig - it’s supposed to be USB audio class compliant but just connecting it causes the 16rig to become unstable - particularly noticeable is the inability to shutdown the 16rig.

Could any Arturia people here recognize that USB host code is likely buggy?

#14

I have absolutely same problem - better shows that audio is going to monitors - but no audio. headphones output is fine, problem with Monitors out - like it’s muted. it’s killing me, absolutely annoying. Anyone fixed it?!?!?!?

#15

Hi Guys,

Thought I would add my experience with the 16rig.

I have had the sound cutting issue since the day I got it. I would hear a pop then the sound would go completely dead. You could still see the DB meter moving on the front so it was still receiving audio but no sound would come out. The only way to get it working again was to turn the volume knob on the front up then it would kick back into life. There is absolutely NO WAY I would trust this thing on stage during a live performance!

I have reported this issue to Arturia & had lengthy communications back & forth but the issue was never resolved. In fact, I think I have spent more time contacting support than what I have creating music with it! Yes very very frustrating!

The latest update! The Rig 16 is now dead. The display on the front of the unit is now completely inoperative, basically like the unit won’t turn on but the lights on the ADAT ports on the back are still glowing so it still has power.

I have now contacted the retailer I purchased it from & I’m in the process of returning it. They said it can be 4 - 6 weeks to see if it can be repaired!

Sorry for the essay & rant guys but this has been the single most disappointing & depressing experience I’ve ever had with any new piece of gear. For over £1000 price tag I expected much much better & especially from Arturia!

Regards

Karl

#16

Hi all,

We are very sorry to hear you’re experiencing issues with your AudioFuse 16Rig.

At this time, this type of issue is not something we’ve encountered before.

We are very interested in having more details, understanding the problem better and finding a solution.

Please feel free to reach out to our support team, who will be happy to help you troubleshoot the issue and work towards a resolution.

Kind regards,

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#17

First of all, please try to load the “Factory preset” from the AudioFuse Control Center, to see if it solves the issue.

Let me know how it goes!

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#18

I’m having exactly the same issue here. Seems I am not alone. Factory reset does nothing (i keep being told to do that). When I turn the interface on, audio comes out of the headphones but nothing out of speakers unless I turn it on/off about three times. This is incredibly frustrating. I don’t want to have to return it, but this isn’t acceptable for something costing this much. It is essentially not fit for purpose. I’ve also been back and forth with support, but refuse to have to rewire my studio just to do testing on their behalf.

1 Like
#19

This device is frustrating at best. I downloaded the new firmware today, 1.3.3 and after reboot, nothing worked as it did just a day before. First, ADAT channels from the Audiofuse 8 in were coming in on completely different channels, what used to be 3 and 4 was now 2 and 6… Wtf? Then I restarted everything a few times, still nothing. Then, based on the above I loaded the factory preset and at least now the channels seem right but no audio anymore because why? Coming from Apollo X8 and X16 I was hoping this kit would be truly a synth players dream with all the routing options but I’m about ready to ask Sweetwater for a return. I never had the issues with Apollo that I have with this setup. And I went all in, 16rig with two 8 ins and outs. Almost a perfect setup, while it lasted. At least the firmware seems to have fixed the awful digital noise on startup… Arturia, your synths are second to none. Your audio interfaces are not even close to second… I’m ranting because I’m frustrated. I expected way more from you all given how great your synths and software is. I’m just kinda done at this point… Maybe I’ll feel different after some sleep. Please do better with this kit. I really want to go all in here but problem after problem makes me think I made a mistake leaving the apollo family. At least I still have those interfaces to go back to as old as they are.

#20

Hi Esbium,

We apologize for the trouble you’ve experienced with your AudioFuse 16Rig.

Please note that the bug introduced in firmware version 1.3.3 regarding ADAT channels inversion has been resolved in firmware version 1.3.5, released today.

Regarding the issue of no audio outputing from the Main Outs 1-2, we are currently having difficulty reproducing it. It appears that this bug occurs only under certain conditions.

We would greatly appreciate it if you could contact our support team about this.
On one hand, to help you find a solution, and on the other, to provide us with additional details so that we can resolve this issue as quickly as possible.

https://www.arturia.com/support/ask-for-help

kind regards,

1 Like
#21

Thanks for getting this fixed and published, I’ll give it a try this weekend.