Are the servers down or something?

Software Instruments Analog Lab
#1

logic suddenly started crashing immediately whenever opening an Arturia VST. I’ve tried other VSTs and it’s not happening. Also I cant logic to the software center. I’m extremely frustrated right now because I was in the middle of mixing a project and now I cant even work on the project at all

#2

I’m having trouble launching ASC, which is annoying but perhaps understandable given the interest in Pigments 6. It’s appalling, however, if it’s preventing the instruments from loading. I was able to launch Analog Lab standalone myself, although it was a bit of a slow startup. Similar launching the VST in Ableton Live. It hung for a minute and caused Live to consume high CPU but eventually loaded. The instruments/FX shouldn’t have any dependency on the network being up or servers being available!

#3

I’m having issues with not seeing all my software when using Analog Lab Pro in MainStage. I went to ASC and its complete rubbish and not connecting. I’m dead in the water and I have a ton of instruments, banks and effects that seem sketchy and maybe a huge loss and unusable.

#4

Hi, there was the new webstore inaugurated this week yes - it was a big change! And not only that but the Pigments 6 launch yesterday means that our servers are quite saturated. Give it another 24 hours and it should be working smoothly again :slight_smile:

1 Like
#5

8 days later and it’s still not working.

#6

hi what is not working? if there seems to be an issue like : VST is crashing your DAW session, or instrument are not opening properly or loading, then a clean installation is the best solution.

You’ve got 2 options:

  1. Via the Arturia Software Center
  • Open & Login to the Arturia Software Center
  • Option + Shift + D
  • A pop-up will open, and you can choose to delete Resources, Presets and/or Samples from your plugin of choice. Then you can reinstall normally via the ASC.
  1. Manually delete the following files
  • Windows - files to delete:

C://ProgramFiles/Vstplugins/file
C://ProgramFiles/Arturia/folder
C://ProgramFiles/CommonFiles/Avid/Audio/Plug-Ins/Arturia/folder
C://ProgramFiles/CommonFiles/VST3/file
C://ProgramData/Arturia/folder

  • macOS - files to delete:

Applications/Arturia/app
Library/Application Support/Avid/Audio/Plug-Ins/Arturia/file
Library/Application Support/Native Instruments/Service Center/file
Library/Arturia/folder
Library/Audio/Plug-Ins/Components/file

(“file”, “folder” = your plugin of choice, which is causing issues)

Then, just re-install via the ASC, or the package installers on arturia.com in your account.

hope that helps