That is, it won’t power on at all. I have no idea if updating my Astrolab to 1.5 led to its failure. I know my power supply is working correctly; I checked with a multi-meter.
Are there internal fuses on the power supply that go out? Alternately, would a memory board battery going out cause this non-bootable behavior?
Since I bought this second-hand, I’m checking with the original owner to see if it might still be under warranty. Whatever, I want to fix it bc I love the thing!
I dont have one but here is a link to the Astrolab Firmware Update troubleshooting page:
Nope on the warranty. Figures. It was purchased in May 2024.
Thanks for the Troubleshooting page. I did try it, but it necessitates that the unit can turn on, and it can’t. So it’s looking like a more serious failure. Looks like I have shipping and waiting in my future.
On the positive side though, it is not my main keyboard so I can still gig. It’s just nice to have when I play in places with smaller stages.
Thats extremely frustrating.
Log it with Arturia before spending cash on repairs. They may have further suggestions.
Good luck.
I’ve already created a help desk ticket. Hopefully they get back with me soon with instructions. Luckily I can still gig on my Stage 2.
Hi @fission99 ,
Did you update Analog Lab to the latest version before you updated the Astrolab firmware?
If not, then perhaps try to update Analog Lab first and see if you can start Astrolab after that.
I have no idea if this will help, but perhaps worth trying.
Yes, I updated both. First Analog Lab Pro, then the keyboard. Everything was working until it wasn’t. Now it simply won’t power up at all.
Go into recovery mode. Should sort your issue.
The instrument will not power on. Is there a recovery mode that will make the instrument power back up? I have not found one.
I don’t believe it. Recovery mode WORKED! But- I did the initial part, connecting to my computer via USB and holding down the power & octave transpose buttons. Nothing happened, but then I held the power button & clicked the Part 1 & Part 2 buttons, and lo & behold the instrument is back.
I have gone to the gear in Astrolab for updating, but it has already been updated. So I said, okay, let’s turn off the Astrolab & see if it powers up by itself without being connected to Analog Lab. SADLY, it doesn’t power up by itself.
I’ve gone through this cycle a couple of times and the thing won’t power up without this Recovery mode. Which makes me think perhaps there might be battery issue???
Okay. I have it fixed.
What I think finally did it was that I went to the Utility section, while it was on & working, and reset it to original factory settings. It powers on & off correctly now.
Another concern I had during this process was if I was going to lose my playlists. But I did see that you can save the playlists to Analog Lab, & I did that (and also did screen shots in Analog Lab to preserve them in some fashion in case the rest didn’t work out.) I found out that I didn’t lose my playlists within the Astrolab itself, upon repowering it. I know that if you didn’t save all your presets—like my edits, which were only a couple & easily forgotten about—they won’t be saved within the playlist. That’s okay.
I would like to thank the community & those responding with helpful suggestions. I also want to apologize if I came off snippy at times, but I was exasperated about the whole deal. I now know that I can probably fix things on this instrument, but I also know that if I can’t there is a whole lot of people willing to step up & help me out. If I can be as helpful as you all have been, I will do my best. So to all of you, a hearty & heartfelt THANK YOU!
I’m so glad you finally found a solution - even if it was a bit convoluted. The Forum is a great place to find help
Back to the music……
Glad you’re back up and running!
I’m having a similar issue so thought I would add to this thread rather than start a new one and share what eventually worked.
Bought my AstroLab 61 new about a month ago. Came with 1.4.4 installed. I’m running Analog Lab standalone on a 2020 Mac mini with M1 chip, and made sure to update to the latest 5.12.0.6227 version before starting. Established a good USB connection with the provided USB cable and clicked “Link to AstroLab”. On the first attempt, as I recall the update failed after “Installing image 3/39”. Tried again and got the same result. Keyboard would not power up at this point, so I tried powering up in Recovery Mode and tried again. Rerunning the update process repeatedly hung for hours at “Installing image 1/39 (0%)” with the AstroLab screen saying “System Update… The screen will shutdown during the update. Please do not turn off your device.” I can’t just leave my computer in this state forever, so I canceled after several HOURS and unplugged the keyboard. At that point, when powering on the keyboard, it hung with the Alturia logo. Multiple retries kept leading the same hung state.
At this point, I submitted a tech support ticket but didn’t get any follow up from them for more than 4 days. So I tried something else. Here’s what eventually worked: I found the instructions for installing from a file, so tried downloading the 1.5 update and installing from the local file. Same result. BUT… I was able to download and successfully install the previous 1.4.4 firmware it get it back to a functioning state! So then I retried the 1.5 update from file and it succeeded! (though it took considerably longer than 1.4.4.)
Hi @bawbgale and welcome to The Sound Explorers Forum!
Sorry to hear you were having issues too, great news that you’ve figured it out and posted how for others who might experience the same issue, thanks for that! 
When I initially updated to 1.5, it did take a long time to download & update. In my case, I believe it took a little over an hour, and I have a pretty good wireless speed on my home network. It’s strange they didn’t build in some sort of timeout error correction (or failure notice) to the process.
Good job in getting your Astrolab back up! We are all beta testers at some point.
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