Hi hope everyone is well. I am having problems setting up my Keylab Essential 49. It has had a slight knock to the USB cord/socket.
A couple of questions:
the Keylab should turn on when I connect the USB to the PC, without me having to do anything else, correct? I have tried to set it up on 2 computers and on one I am getting power surge to USB messages, but I have had problems with the USB ports on that computer before. On the second PC i get no response from plugging the USB in.
Does anyone know how sturdy the USB port / cable are for this product? It was not a hard knock that the cable received.
Yeah, should just fire up when the USB is connected. Are you able to check the keyboard on another setup? Otherwise I’d suspect the issue is with your PC
HI @siliconlife and welcome to The Sound Explorers Forum!
If the USB port is wobbly inside the case of the KL itself then there MIGHT be some kind of mechanical damage, particularly if a USB cable was plugged into it at the time.
The USB cable could also be damaged, have you tried different USB cables too?
You mentioned you’ve had issues with the USB on one of the machines, again have you tried different USB cables in this machine too with the same result?
Thanks @Promidi for chipping in with one of ‘the usual suspects’ with this kind of issue… saved me a job there thanks!
Thanks for the reply. I have tried all USB ports on all computers. I do not have another cable. I live kind of remotely so it’s kind of difficult for me to get my hands on these. Which cable do I need? I heard the printer ones don’t work? Will any USB-B cable designed for MIDI work?
Also what should I do if a new cable doesn’t work? All I can think of is to take it somewhere and get the USB port replaced.
I don’t know which version of the KLe 49 you have there and i cannot find a picture of the USB port online, so it might be worth you having a quick look at this article on different USB connector types to see exactly what type yours is.
It’s worth mentioning that things like USB cables really should be considered as ‘consumables’ to us music makers, in a similar way to string players see strings, to some extent; so most of us have plenty of spares and don’t generally share cables between things as constant un/plugging them increases the likelihood that they will fail. They have copper wire in them and over time, particularly with being used on different devices, which becomes brittle and WILL break.
I’m sure i’m not the only one here that has some cables over thirty years old that are still as good as new because we’ve looked after them properly.
You can get them vial mail order, or places like amazon pretty cheaply, so it would be worth figuring out what you need and buying a few.
In your case, i’d also log in to your account to contact our support team to see if they can offer any advice as this is really a user led forum.
If you could post a couple of pictures of the damage that might help, logic dictates, from what you’ve said; that it’s either the USB port or the cable that’s failed here…
The quickest and easiest way to figure out which would be with another USB cable, which you don’t currently have.
Let us know what happens once you can locate an appropriate USB cable as there’s not a great deal else we can do until you’ve done that.
