i need some help.When I play in different types of plugins such as analog lab or other brands (therefore not only arturia) stuck notes occur completely randomly. I updated the firmware and tried to change the USB port and perform a reset but it continues to occur. Should I send the keyboard under warranty?is a software or hardware problem?
Hi @Dragoda ,
It’s probably a midi message issue. But it’s hard to tell. It’s a very annoying issue.
Does it happen when you do certain things?
Does it happen while you just play and do nothing else?
Does your controller actually send out a stuck note? Can you see that happens in a MIDI monitor?
It happens rarely, like 1 time in an hour of use, but my fear is that the keyboard is faulty. It happens while I play, not in specific cases. The keyboard is connected to a 3.0 port directly to the desktop PC.
Did you check this?
@Dragoda
You can always ask Arturia support through your account, if this can have anything to do with your controller.
A stuck note is when a note somehow and somewhere don’t or can’t respond to a midi message.
Or perhaps if there somehow can be a failure in a message.