Problem registering a second hand polybrute

Brute PolyBrute
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#1

hi all i just bought a second hand polybrute, i have the proof and the card with the unlock code. When i try to register my PB6 its says i cant, so i cant use pbconnect at all.
What can i do ?
Thanks

#2

First of all, welcome to the forum, Pierre! :slightly_smiling_face:

There are two avenues I can think of:

  • You can get the previous owner to log into their Arturia account, then go to My Products and use the “Remove from my account” function. That ought to let you register the PB in your own account.

  • If that somehow isn’t an option, I’m sure support will help you. Since you have the unlock code and serial, that ought to work out.

#3

Hi @pieroboy. Welcome to the community.

The previous owner have to unregister. Have this been done?

Arturia normally can help, if you can prove you own the instrument. Then you have to contact Arturia support through your account.
https://www.arturia.com/support

EDIT Just seen @DrJustice posted while i wrote.

#4

thanks guys !
what a super quick responsive community !
I asked to the previous owner as stated and im waiting for this answer.
Cheers !

#5

If you can’t get a response don’t worry, the team would be happy to help with the evidence of ownership you have :slight_smile:

#6

Annd it’s done ! i’m super happy with my Brute !

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