Polybrute connection issues with Polybrute Connect

After more than two years with the Polybrute and trying everything Arturia suggest I still have a hit and miss situation with Connect! It’ll work to load a few patches then refuses and I have to power off the synth and on again to connect. If ever a piece of software was mis-named … … …
Windows 10, Cubase Pro 12. Latest firmare and PC update.

I have the same OS and DAW. Likewise, have tried all suggestions, updates etc. Connect mostly is unable to find metadata unless I turn the Polybrute on and off or plug/unplug USB several times. Some days it connects first time.

Hi @awpMusic we’re glad to see you here!

Sorry to read this, in order to help you better please log in to your account to contact our support team that will help you to fix this situation.

Best :zap:

We will see if Arturia keeps its word.

I can’t read anything in that picture - can you upload a larger image?

arturia_official on instagram
(…) Our team is dedicated to providing a solution, and we we anticipate that it will be available in September. (…)