Plug the Keystep into a USB hub?

Step KeyStep
#1

Hello,

I noticed that my Keystep is not recognized when plugged into a USB hub, which is a pity.

Is it normal? Maybe it depends on the USB hub type/brand.

creal.

#2

I never had problems with the Keystep plugged into a USB hub. I use Atolla hubs and the Keystep shows up on all OS I use (Linux, iOS, Windows).
Possible reasons: Your hub is not working, cable broken, or you are using a charge only USB cable that does not transmit data for your KeyStep.

#3

Thanks for your reply.

I found the solution. I had to use a different USB port. USB 3 port did not work properly but USB 2 did the trick.

NB: I also noticed that it was not directly linked to the Keystep. So maybe we can close the topic.

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