I just had a minifuse 2 delivered and I can’t install it. I’m running windows 11 Home (version 10.0.26100) on a Microsoft Surface Laptop, 7th edition that is less than a year old. Why on earth would the “current system” not be supported? The computer is recognising the minifuse via USB no problem, it’s when I install the minifuse control center and get to the part where it tries to install the drivers that i get the error message.
I really don’t want to go through the hassle of returning this by post, and I was looking forward to getting to recording. Thanks
Hi @Davidpk and welcome to The Sound Explorers Forum!!
I do not use the ‘home’ edition of Win 11 myself, mainly to avoid situations such as this, as it does come with certain limitations; this COULD be one of them. MOST of us tend to use the Pro versions of Windows.
A quick web search threw this up…
To allow installation of apps from anywhere, including sources other than the Microsoft Store, on Windows 11 Home, you need to modify the app recommendation settings. You can find this option in Settings > Apps > Advanced app settings. Within this section, choose “Anywhere” or an equivalent option that allows installation from any source.
Steps to allow apps from anywhere in Windows 11 Home:
Open Settings: Click the Start button, then select Settings.
Navigate to Apps: Click on “Apps” in the left-hand menu.
Access Advanced App Settings: Click on “Advanced app settings”.
Choose where to get apps: Find the option labelled “Choose where to get apps” or “Installing apps”.
Select “Anywhere”: Select “Anywhere” or an equivalent option from the dropdown menu to enable installations from sources other than the Microsoft Store.
The other thing that MIGHT be the issue could be your USB chipset, sometimes there can be incompatibilities that could cause issues such as you’re experiencing.
I think it would be a good idea for you to log in to your account to contact The Arturia Support team before you do the above, that will help you to fix this situation.
Windows PRO is’nt an requirement. I have never used Windows PRO version. Always used HOME version.
I agree it can be another issue, and in that case you can get informations at Arturia support.
If you for example dont have a Intel Or AMD CPU but have a Snapdragon, then that perhaps can be the issue. Arturia support can tell for certain.
I’ve known several people that have issues with Home versions of Windows, who have then upgraded to Pro versions, which has eliminated their issues, hence mentioning it.
It still might be worth checking your permissions.
Another quick web search around the Surface 7 suggests turning off something called ‘S mode’ to allow apps not from The MS Store to be installed. From memory, i do recall some MS machinery is/was locked to only install apps from The MS Store some years ago on Home versions of Windows.
To install software on a Microsoft Surface Laptop 7 that isn’t from the Microsoft Store, you need to ensure your device is not in S Mode and that you’ve allowed apps from anywhere. If you’re in S Mode, you’ll need to switch out of it to install software from outside the Store.
Here’s a step-by-step guide:
1.Check and change your app settings:
Go to Settings > Apps > Apps & features.
Under Choose where to get apps, select Allow apps from anywhere.
2.Check if you’re in S Mode:
Type winver in the search on the taskbar and press Enter.
If the window mentions S Mode, you’ll need to switch out of it.
3.Switch out of S Mode (if necessary):
Go to Settings > Update & Security > Activation.
Look for an option to “Switch out of S Mode” or “Upgrade to Windows Pro”. You might need to open the Microsoft Store for this.
Hi all - thanks for your responses. I contacted support and they said it’s because the Microsoft Surface Laptop uses an ARM processor, with which the artura drivers are not compatible. I’ve done more research and I’ve seen that this is not the end of my worries: software like Ableton can’t even run on my device. This is incredibly disappointing to say the least. I had no idea that snapdragon ARM architecture is limited.
I’m thinking of trading in for a macbook, but i can see that they, too, use ARM processors. But i’m receiving mixed messages about whether ARM architecture presents the same limitations on Mac as it does on PC.
Does anyone use the minifuse with a macbook? Thanks again
You should have no problem running any modern Arturia product on either an Intel or Silicon mac. There are a few exceptions - for example Spark (if you use it) which only runs in Rosetta mode on Apple Silicon ie the ‘M’ series of processors. I was running V Collection 9 on an Intel iMac up to 18 months and now run V Collection 11 on a mac mini M4 with no problems.
If you do move to a MacBook, I would advise getting the best spec you can afford. Most importantly, try to avoid 8Gb RAM and get at least 16Gb.
This is indeed because the new surface uses some new ARM processor (Qualcomm Snapdragon on many cases).
We’re not currently compatible with Windows ARM, we are aware of this and we’re planning to work on it, but it could take quite a bit of time to be honest.
I have a very new ARM surface myself and love it, but unfortunately they will unleash their full potential only in a year or so.
As Funtmaster said, Mac audio driver is CoreAudio, which already supports both ARM and Intel CPUs.
You can go blindly on any modern Mac and you won’t get any troubles.
Cheers !
1 Like
_Need help ?
When you can't find the answer online or in the product manual, the Technical Support Team is here!.
_Stay tuned
Follow us for the hottest sounds, fresh content, exclusive offers and Arturia news as it happens.
