Pigments 5 Not Responding to MPE

Wondering if anyone else has come across this issue: opening any Ableton file with Pigments instances none of them are responding to MPE: it’s as though the MPE switch is turned off even though it’s always on. To fix it I have to open and turn the switch off/on again in every single instance, which is frustrating because it resets every time I save and reopen the same project. The issue started when I updated to Pigments 5, I don’t know if it happens in DAWs other than Ableton

HI @nonrandom and welcome to The Sound Explorers Forum!

Does this happen with the standalone version too out of interest?

It might be worth you un/reinstalling Pigments 5 on your machine.
Open ASC and navigate to the Pigments 5 entry, select it and hit the uninstall button in the bottom right corner.

If you are on a Windows machine, you can also perform an uninstall from ‘Control Panel’ in Windows, Just type ‘control panel’ in the windows search box and you’ll see it at the top entry in the results.
Run control panel, select ‘uninstall a program’ and then select pigments 5 from the ‘Name’ column on the left of the uninstall window.

Right click on Pigments 5 and hit ‘uninstall’.
Once you’ve done that you’ll need to delete the following to make sure… C:\ProgramData\Arturia\Pigments
Make sure to back up any presets you might want to keep first! They will be in here C:\ProgramData\Arturia\Presets\Pigments

Also C:\ProgramData\Arturia\Samples\Pigments (also back up any samples you might have imported yourself first).

Also C:\Program Files\Arturia\Pigments.

Restart your machine and reinstall Pigments 5 from ASC.

Please let us know how you get on.

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Also make sure MPE is enabled in for the Pigments Device in Ableton:

I’ve tried restarting and reinstalling both Pigments and Ableton and it’s still happening. I don’t have access to an mpe instrument to test the standalone version right now so not sure about that

MPE is enabled for everything. That’s what makes this glitch so weird: all the settings should make it work, but it doesn’t work until I flip a switch off/on again

Hi @nonrandom

If you have also tried what @Talahamut suggests and it’s still not functional, i’d log in to your account to contact our support team that will help you to fix this situation.

Best :zap:

Have the same issue, and have sent a project with this behavior to support. It’s likely a bug.

(Also, new instances of Pigment don’t seem to respond to MPE until you open the GUI for the first time.)