No image for new instruments

Lab KeyLab
#1

Since the release of V-Collection 11, I noticed that my Keylab MK3 does not show an image for any of the newly added synths like JUP-8000 V. Instead it just shows the Arturia logo.

Should I just wait for a firmware update or is there something I can do to fix this?

Thanks.

#2

Hi and welcome to the Forum.

Do you have the same issue using those synths as standalone or as a plugin within a DAW?

Do yo have the same issue with them accessed via Analog Lab?

Have you checked to see if there is an outstanding update to Analog Lab in the ASC?

I am not sure a firmware update of the Keylab would cause the issue, but again, I would ensure it is up to date now.

#3

Hi Funtmaster,

Thank you for replying. I indeed have this issue both in standalone and in a DAW, and also in Analog Lab. Everything in ASC is up-to-date.
This is only with the newly added synths from V-Collection 11. No issues with the older ones.

#4

Ok. This may be by design and awaiting an update. I only have a mk2 so cannot test. Perhaps others here will chip in and confirm that’s the way it is for now.