New Audiofuse 16rig - display and front panel doesn't light up

I received a new AudioFuse 16rig, and when turned on it is recognized by my computer and Audio Fuse Control Center, but the front panel display and lights don’t show at all. They are completely dark. The red lights around the ADAT ports are on, and I have full control through AFCC. Any suggestions? Is it a bad unit or is there some setting I am missing?