I purchased a Minifreak 12 days ago. As soon as I received the MiniFreak I registered and tried to update the synth. Immediately after an attempted install of the firmware, the synth no longer works. The screen freezes after powering on and the synth cannot be played nor can it link to the MiniFreak V VST. I tried contacting Arturia support(twice) but i have yet to receive a reply regarding this issue. Is has been 8 days, nothing.
Has anyone run into the same issue? If so, any pointers on how to resolve this?
Sorry to hear about this, you’ve tried what @Funtmaster kindly suggested with no luck, so i’d log in to your account to contact our support team that will help you to fix this situation.
hey Mat. thanks for your reply. i contacted arturia’s support team 10 days ago but i have yet to hear from them. it’s getting a bit frustrating. i wish i knew this was an issue before i attempted the firmware update.
thanks for the suggestion everyone. i was able to resolve this issue. i guess i needed to set the synth in bootloader mode first which is Hold ‘Shift’ and ‘Oct -’ while powering on. I then was able to update the firmware through the MiniFreak V vst. That was it,
