I am on OS, latest update. I bought a Microfreak today, and I am having multiple issues with it. For starters, when powered on, it stays on the “Microfreak” initial image, goes black, and then comes on again. Second, I installed the MIDI control center, but it is saying my microfreak is not plugged into my computer, even though it is (directly into the computer, by the way, NOT through a USB Hub). I have the latest firmware downloaded, but I am unable to install it through the control center. Each time I try, I get a notification saying “Failed to init DeviceManager”. What is going on?
HI @Un-Fixed and welcome to The Sound Explorers Forum.
Could you list your system spec a little better please? WHICH OS etc, as it could help diagnose your issue a little quicker.
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Yes, here they are:
Processor: 3.3 GHz 6-Core Intel Core i5
Graphics: AMD Radeon Pro 5300 4 GB
Memory: 16 GB 2667 MHz DDR4
OS: MacOS Ventura, Version 13.4
Yeah that should handle it well enough, i think it might be an idea for you to contact our support team that will help you to fix this situation.
Of course we’re in the middle of holiday time in many parts of the world currently, so it might take a little longer than normal.
Alright, I just sent them an email. Thanks for your help!