Minilab 3 is stuck, unable to use it (more info in the thread) - Help is really appreciated please!

Lab MiniLab
#1

Hello everyone. i made a forum account for this issue i’m having because i find it really upsetting that this is happening to my Minilab3 which has never happened before and i already looked through countless forum threads from here and google. (i already contacted support but they told me they will take like within 48 hours to respond and i want to fix this issue as soon as possible because i will be leaving for vacation this week)

What’s the issue?:

I decided to use my minilab 3 after a while of not using it so i connected it through my Mac Mini M1 and it booted up like normal but i had a firmware upgrade pending so i decided to upgrade it to the latest but it wouldn’t do anything until eventually it did with another cable i had around and had used for the minilab 3 before and after that it just worked like normal and i was able to use it on my DAW.

Then i decided to switch to another cable which was a bit longer than the one i was using so i did that and plugged it in but my minilab 3 went into this mode (which i assume its the firmware mode?) where it was the blue lights rotating around the Shift, Hold, Oct - and Oct + buttons and in MCC it tells me that it failed to open the device but it gave me the option of upgrading the firmware to 1.2.0 which i already did?? and the firmware revision that it tells me is 0.1.0 which is off and then i did the upgrade firmware thing again and it tells me it succeeded but it didn’t do anything and i still get the failed to open the device error and upgrading the firmware went pretty fast for this time which is odd because now its taking a lot longer, it goes to 19% quickly and then it takes very long to go up one percent so the behavior changed for some reason, before this i tried to do it manually but that also didn’t work, right now im leaving it upgrade again but before this it closed itself so i had to redo it, its currently at 22%.

I hope this is enough information for you guys to be able to help me on this issue, it would suck if i had to return it or buy a new one, best case is return it and get a new one but i don’t know if my warranty is able to cover that since it been a while since i brought the Minilab 3.

Thank you so much if you manage to help me on this!

#2

Hello there.

If the FW update starts but slow down and fail while running, to me it looks like a hardware issue, where the flash of your device may have been damaged.

You did right trying another cable, I would even suggest to try another computer to be sure, but that would only confirm that this is indeed a HW issue and that you need check if you warranty is still active.

Cheers !

#3

Hey thank you, i have tried it on another computer but i was met with the same issue but fortunately, today support got back to me and told me to do a factory reset and it worked! now the firmware revision that MCC tells me is the latest (1.2.0).

For those who have this problem, follow this:

Please reset the MiniLab 3 to its original factory settings:

WARNING: This procedure will erase all presets and device settings and restore them to the default values. So first, use the MIDI Control Center software to back up your changes.

• Unplug the USB cable from the back of the keyboard
• Hold down the Oct - and Oct + buttons
• Plug the USB cable back in, then release the buttons

“Factory reset” will be displayed on the MiniLab’s screen.

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