Minifreak V hangs/crashes in all situations since update 2.0.0.720

Freak MiniFreak V
#21

Another aspect you might want to take into account:
Compatibility issues with Ableton and pigments 5 - Software Instruments / Pigments - The Sound Explorers Community (arturia.com)

In the above thread someone encountered severe issues with Pigments, that could be traced back (and solved!) to some settings of his graphics card.

Since I can imagine the issue has to do with graphic settings, this might be worth checking!

#22

Thanks, Stefan. I’ve since tried all possible resolutions and graphics settings. My system doesn’t run a NVIDIA GPU so I’m suspecting that’s a red herring. I’ve sent all the crash reports and diagnostics I could think of to Arturia, sadly their response time is measured in weeks, which really sucks.

#23

I have since found a solution for my situation: I have reinstalled all possible drivers I could find for my system, including a BIOS update, CPU/chipset driver, onboard video drivers and dedicated video drivers. Also other peripheral drivers for stuff like WLAN, onboard audio and bluetooth and USB.

That fixed something, as I can now keep MinifFreak V running without it hanging upon losing windows focus.

I was halfway debugging the software myself but sadly Arturia’s support wouldn’t help me do this. But I suspect there is a I/O driver issue, perhaps for USB, but it could also be something completely different (like video or CPU related).

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#24

Oh, and as a software developer myself, I would like to add my opinion as well.

I know it’s hard to support every system with its multitude of drivers and configurations. But support should at least have helped me by pointing me in the right direction. I don’t think they have ever actually looked at my debugging information. I just got a standard reply for new firmware, which didn’t solve the issue at all (and in fact bricked the hardware - which I then had to have replaced). I have been in contact with this issue for the last 4 (!!) months, without any solution or compromise offered.

You may understand that I am quite disappointed with the support received.

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#25

Same here! I really loved Arturia products and the hardware device is great (pray I never need hardware support from them!) but their software support team is either massively understaffed or straight incompetent/negligent. I had to point out multiple times that the firmware update on the hardware would not fix a software-only issue. Currently, I’m getting generic “thank you for your patience, please send us crash logs from xyz” every 2-3 weeks, no suggestions for a fix, nothing. I patiently supply the logs and hope to get an answer within the month. Not great.

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#26

Of course I understand your frustration!
Having been a software developer myself and responsible for customer support in our company for quite a while, I am quite often VERY frustrated with the quality of the support.
There seem to be only some (few) people at Arturia who even make the effort to read the whole ticket. Most of the time (even after a detailed problem-description and mentioning that OF COURSE I’ve already tried to unsinstall / reinstall and clear the prefs) I get answers of the quality like ‘make sure you have plugged in the power cable’.

It’s a shame that Arturia doesn’t make use of the willingness and an competence of their customers (like you).

As I said, sometimes I had a really good conversation with people from support who eventually listened to the information I submitted and they even asked me to test something prior to public release.

I learned from these experiences that I won’t give up until they listen and establish a fruitful conversation.

Stefan

#27

Hello,

I have the same problem myself. I observed hanging also on Pigment software - I thought it has something to do with wave animations, as it does not hang (or hangs very rarely) when the library pages are open.
Having read your solution I have checked that switching the audio settings from ASIO to Windows Audio (or Windows Audio low latency) reduces the problem significantly - the app does not hang on the advanced screens at all. (It does hang sometimes on the audio settings page, but here you can move it back to normal by switching windows focus to another window and back).

Best regards,

Piotr

#28

The support has helped me :slight_smile:
After a few mails and sending them dxdiag.exe logs - it occured that my AMD Ryzen graphics drivers were not up to date, and they gave me the link to new ones. I have reinstalled the drivers and all the problems have vanished. Everything is working smoothly, without any glitches.

Best regards,

Piotr

#29

Hi @PiotrKasprzyk
That’s good to hear!

Glad to see you’re all sorted now and thanks for the update.