MiniFreak Display ‘Freaks Out’

[allan_evett]

My recently purchased MiniFreak is used partly in a teaching workspace. Both it, and a Casio CT-S500 experience display issues there. Other keyboards, audio interfaces/computers work fine. Thought it was a low voltage or corrupted power issue, but both keyboards still have display problems - fading, odd characters, whiting-out, etc. - when run strictly on a high-quality UPS.
I’ve tried different types of audio cables - TS, TRS, also using the headphone jack only (even nothing connected); same result.
The building that houses the teaching space also has a space for a local radio station’s transmission equipment. This could be the source of the MiniFreak’s display/functionality issue; but til now I’ve understood RFI/EMI to be more of a noise interference issue.

Any ideas about solving this problem?

[sand.arturia]

Hi @allan_evett we’re glad to see you here!

Sorry to read this, in order to help you better please log in to your account to contact our support team that will help you to fix this situation.

Best

[Bjorn]

@allan_evett

My recently purchased MiniFreak is used partly in a teaching workspace. Both it, and a Casio CT-S500 experience display issues there. Other keyboards, audio interfaces/computers work fine. Thought it was a low voltage or corrupted power issue, but both keyboards still have display problems - fading, odd characters, whiting-out, etc. - when run strictly on a high-quality UPS.
I’ve tried different types of audio cables - TS, TRS, also using the headphone jack only (even nothing connected); same result.
The building that houses the teaching space also has a space for a local radio station’s transmission equipment. This could be the source of the MiniFreak’s display/functionality issue; but til now I’ve understood RFI/EMI to be more of a noise interference issue.

Any ideas about solving this problem?

Maybe you need to shield the room somehow?
Possibly interference from the radio station’s transmitting equipment?