Minibrute 2S won't power up and support is out to lunch

Brute MiniBrute
#1

Tried powering up my MB2S a few weeks back and nothing happened. The power adapter looks good but I bought a replacement to be sure and the problem persists. Arturia support couldn’t care less and have transferred my ticket to the “after sales” team, the dreaded team where customer tickets go to die…I can’t get a response from anyone at Arturia.

I found an online article about changing the fuse on the MB2 - can I follow these instructions for the 2S too?

Any other ideas welcome because it’s clear I won’t be getting any help from Arturia…

#2

Is the Minibrute 2S still under warranty.? If it is, then removing the cover will void the warranty.

See page 4 of the user guide (item 11)

“In the event of a malfunction, always take the instrument to a qualified service
center. You will invalidate your warranty if you open and remove the cover, and
improper testing may cause electrical shock or other malfunctions.”

If you were to get a reply from Arturia support, I suspect they will tell you to take it to an Arturia authorised service centre.

Also, I believe the 2S doesn’t have a mains fuse like the original MiniBrute

1 Like
#3

Hi @rjlasser

If your Mini Brute is still under warranty, then you should take it back to the dealer your purchased from in the first instance and they should be able to either replace or fix the unit.
If it’s out of warranty, then as @Promidi suggests, there will likely be an authorised repair service in your general area.