We were able to use the KS37 with Analog Lab V before we went away for the summer. Just tried to play it, but the KS37 doesn’t appear in the MIDI settings any more. Connecting to a MacBook using an adapter to USB-C. Ideas?
Thanks.
(On a totally separate note, I wish the KS37 manual came with a step-by-step guide for how to connect the KS37 to ALV, not just “You can connect it to your computer through USB.” The first time I set it up, it took an hour of searching online to find that I needed to select it in the Audio MIDI settings. But I get that this product isn’t really for us…)
Hi @asapiano and welcome to The Sound Explorers Forum!
Sorry to hear you’re having problems with your KS37.
As @Funtmaster suggests, the first thing to try would be a different Midi cable, also work checking the USB ports on both devices to make sure they’re free from dust/lint etc.
Unfortunately, I do not have any other cables to try. It worked before the summer and the USB adapter and USB-C port work with other USB devices (mouse, charger, etc.). Would MIDI controllers be more sensitive/need superior connectivity? (Sorry. I’m a noob, like I said.)
Thanks for the info @LBH . What you have just pointed out are the instructions that I feel should be in KS37 manual — “KeyStep is a USB class-compliant controller, so at its most basic level it can be connected to any computer with a USB port and used as an input device for various applications (including the Analog Lab V application included with your purchase). For a guide on how to connect your KS37 to your computer using ALV, please see the ALV manual.” (Italics copied from the current manual.)
When I opened the KS37 manual, I was unaware what application I even needed to use with the KS37.
That’s what would have helped me, but perhaps I am a bad example use case. Again, I think my son and I are not really the target market for the KS37…
I dont know the workings of a cable. Maybe it could work with a mouse but not a keyboard. In any event, it would be good to test with another cable. Can you borrow one or consider buying another. They are relatively cheap and it’s good to have a spare.
However, if we assume the cable is ok and I assume from your reply that you do not use a DAW(?), then you may have GarageBand installed and could test the keyboard in that.
If that does not work I would open the ASC (Arturia Software Center) and check the MCC (Midi Control Center) is installed. If not, install it. If it is, uninstall and reinstall it.
Lets see if that helps…
EDIT: Have you tried using another USB port on the mac?
You’ve said this a couple of times…who do you think their target market is? There is no intention to exclude beginners. I mean that’s literally who AL is aimed at [as well as it being a product they hope will entice you to buy the full V Collection suite]. If we’re stereotyping, then I’d say advanced users mostly don’t want AL where sound-editing is limited to a handful of global parameters in presets. It seems to me like you are literally the target market.
I echo the suggestions to try another cable. It’s all about removing the variables.
As you said, you’re new to all this and i have to agree with much of what the other posters have said in response.
When we’re new to something, some people can approach it with some preconceptions, which isn’t the best idea if we’re new to something.
Things like USB, 1/4 ich, XLR cables etc should really be considered as ‘consumables’ as they can an often DO fail in a ‘showstopping’ way.
MANY of us on this forum will have all kinds of ‘built in redundancy’ that we’ve added to our own setups after making MANY mistakes ourselves and learning the hard way .
The cables i mentioned ALL have copper wires in them, and copper is a strange substance. The more times it bent, kinked or flexed, particularly kinked, it will cause the copper to harden and become brittle; eventually breaking.
As these cables all have multiple strands of copper in each internal ‘wire’, the process can happen gradually with one strand of each wire failing over time until they’re all broken.
So, proper handling and storage of cables is essential if you don’t want to keep replacing them… like so many guitarists i know personally
If looked after properly (coiled and stored appropriately) they WILL last a lifetime. I have cables here that i’ve had for over thirty years that are still perfectly functional. Even so, i still have plenty of spares as the one time you don’t have a spare, you’re pretty much guaranteed to need one.
@asapiano
A thought you can check. I’m not on MAC.
Do your computer show your Keystep as a device connected to the computer? If it does, then it’s probably not about the cable.
If so you can try to clean the preferences for Analog Lab in Arturia Software Center.
You can also try to uninstall and then reinstall Analog Lab. Do a restart before reinstalling just in case.
It can take some time to get your head around how things work.
I’m not sure what you exspect from the gear. The Keystep is a midi control device. It have no onboard sounds. It can use midi to play and control music soft and hardware.
Analog Lab come in the package, but it’s not a part of Keystep as such.
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