Lots of hiss in left headphone out

Fuse AudioFuse
#1

I’m getting lots of hiss in the left channel of the headphones out. Doesn’t sound like RF to me – it’s white noise.

I’ve tried several pairs of headphones. I have (I believe) set the headphone output impedance correctly. Any ideas what could be causing this?

#2

HI @Quadrant

Could you post some pics of how you have your routing set up in the 16 rig’s control panel please?

I do not have one myself, but might be able to see if there’s something not set correctly, or another user may be able to, before we go down the support route, if needed.

#3

Will do, but at the moment I’ve having another difficulty in that I can’t seem to save presets. Also all the preset names are not showing. I’d had an issue yesterday and uninstalled and reinstalled ACC and the driver – may need to try that again first.

Thanks for responding – I’ll post again here when I get everything else sorted.

#4

OK, here’s everything I can think of that may be helpful. Audio out of my speakers sounds fine.

Windows settings
Windows settings1196×926 77.9 KB

Mixer
Mixer1678×1012 172 KB

Matrix
Matrix1677×1010 121 KB

#5

Hi Quadrant,

Sorry to hear about the issues you’re experiencing.

Regarding the issue with preset names and saving, you might try reinstalling the AudioFuse Control Center to see if that resolves the problem.

As for the hiss in the headphones, it could potentially indicate a hardware defect, and we sincerely apologize for the inconvenience.

In any case, I strongly recommend contacting our support team. They’ll be able to assist you further and, if a hardware defect is confirmed and the unit is still under warranty, they may arrange a replacement for you.

https://www.arturia.com/fr/support/ask-for-help

Kind regards,

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#6

Thanks. I’d done exactly that, and it did solve the problem.

I’ve got a support request in, so we can consider this closed here on the forum. Appreciate everyone who read it, whether or not you responded.

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