I just tried to upgrade FW on KSP. Had logic open and got an error message. Something about a MIDI port conflict. Before I could even click on it the FW update failed (was only running for about 5 seconds) Keystep pro shut off and won’t turn on. Now MIDI control center won’t recognize it and it’s just completely off with now power nothing.
Hi @GregIcky
Sorry to hear this, have you tried a factory reset of your KSP?
You can find a guide on your to do this here.
HTH!
Nothing works. It’s like there is no power going to it. I tried running the FW update again twice and it gets to like 12% and says it can’t locate the device or some such thing.
And yeah, holding oct + - does nothing.
Hi again @GregIcky
Ok, obviously that was worth a try, I think your next step would be to log in to your account to contact our support team that will help you to fix this situation.
Best 
Ps,
Please be aware that it’s holiday season in many parts of the world currently, so it might take a little longer than usual unfortunately.