Knob stuck

Hi, I just found the first knob of my beatstep pro can’t move smoothly like others, it’s very stuck. How can I deal with it?

Lots of thanks

Hi @Lingyun welcome to our Sound Explorers community!

Sorry to read this, in order to help you better please log in to your account to contact our support team that will help you to fix this situation.

Best :zap: