Keystep Pro won’t save patterns or programs?

No data is saved. Is it me? (User Error) or is my unit broken?

Using latest software 12.5.20

I have reset the unit.p to factory to see if that solved the issue.

I can create a pattern and save it. Then save it to a program. Using the Save and Pattern button then the encoder I receive a SAVED conformation.

When the Keystep Pro is turned off all data is lost.
When the keyboard is turned on all data is lost.

I’ve been using the Keystep Pro as a controller since I bought new so I don’t know how long I’ve had this problem.

Any ideas on what is wrong?