I bought my Keystep Pro from Guitar Center in 2/23/2021. A few months ago it factory reset on startup and I completely lost three years of work plus all settings. The same thing happened again last week. Luckily I had saved everything in the MIDI Control Center, but it’s a pain in my back to do every time I’m done working with my KSP since I’m dawless and have to break out an old Win 10 laptop just to plug in the usb for this process. Has anyone else experienced their KSP randomly bugging out and auto factory resetting on startup? I haven’t changed the original power supply or done anything unusual with my KSP settings since I bought it, so this seems like it might be some kind of internal hardware/pcb issue.
This happened to my KSP as well.
I just switched out the power supply that my KSP came with to a USB power bank connection since the PSU may have been slightly under powering at times causing the random malfunctions. I’ll report back if the issue occurs again with this new USB power test.
Hi TzvaArbe,
Sorry to hear about this.
Please report back when you can.
Our technical team will be the best people to discuss any malfunctions with:
https://www.arturia.com/fr/support/ask-for-help
It’s booting up faster plugged in via usb, which is a good sign.
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