Keylab mk2 pitch wheel issue

I noticed today that when I turn on keyboard or when I m playing the pitch wheel keeps on fluctuating the value even when it is at rest . The value ranges between 49 to 72 . Do not know what’s the issue , is it dust or some other issue . Kindly help

Hi @stormsatya95 and welcome to our Sound Explorers community!

Sorry to read this, in order to help you better please log in to your account to contact our support team that will help you to fix this situation.

Best :zap:

I just experienced this problem on my MkII 61 key.

Pitch wheel kept drifting (down) and seemed to spontaneously fix itself-- but reverted back to drifting down

Hi @mauricetmusic and welcome to our Sound Explorers Forum.

If your unit is still under warranty, you should return it to the retailer you purchased it from for a replacement, repair or refund.
If not, please log in to your account to contact our support team that will help you to fix this situation.

Best :zap:

Ps,
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