KeyLab Essential 61 lose contact with AnalogLab after sometime not played

Lab KeyLab Essential
#1

I have an issue that came up while playing using KeyLab Essential 61 as a second keyboard hoocked to MacBook running sounds from analogLab . after sometime not playing it (remain connected) it doesn’t seem to be connected anymore. I can see in the settings that the controller is connected to the App, but no sound is coming out nor midi signals.

any leads why is this happening?

#2

Hello hbahbah and welcome to the forum,

Are you connected directly to the macbook, or via a usb hub? Sometimes usb hubs that require extra power can cause issues like this.

If we cannot solve this here, our technical support team can help you.
Please raise a ticket with them here: Ask for help | Arturia - The Sound Explorers

Thanks!