KeyLab Essential 49 mk3 - Random note being played

Lab KeyLab Essential
#1

Hello all. I’d like to ask if anyone faced this issue and found a possible fix.

Whenever I press and/or hold A1, C#1 is also played at maximum velocity. All software and firmware is up to date as of 6/6/2024 and there were no problems before this (the unit is less than a month old).

DAW - Ableton / Cakewalk

I have uploaded a short audio of the problem in the link below along with a generated MIDI message. Can you please advise?

In: 90 2D 22 | Ch 1 Note On A1
In: 90 25 7F | Ch 1 Note On C#1
In: 80 25 00 | Ch 1 Note Off C#1
In: 90 25 7F | Ch 1 Note On C#1
In: 80 25 00 | Ch 1 Note Off C#1
In: 80 2D 00 | Ch 1 Note Off A1
In: 90 2D 1D | Ch 1 Note On A1
In: 80 2D 00 | Ch 1 Note Off A1

#2

Hi @dreddurius and welcome to The Sound Explorers Forum!

Are you using it with a DAW such as Cubase/Logic/Ableton etc? And if so, have you checked to see if it isn’t generating some kind of note on/off messages?

HTH!

Ps,
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#3

Thanks Matjones. The problem persists with any DAW or Analog Lab. I booted up MIDI Control Center and with Analog Lab V in the backgound the following messages is shown below (while pressing down on A1). I transferred on three different PCs all with the same result.

In: 90 2D 22 | Ch 1 Note On A1
In: 90 25 7F | Ch 1 Note On C#1
In: 80 25 00 | Ch 1 Note Off C#1
In: 90 25 7F | Ch 1 Note On C#1
In: 80 25 00 | Ch 1 Note Off C#1
In: 80 2D 00 | Ch 1 Note Off A1
In: 90 2D 1D | Ch 1 Note On A1
In: 80 2D 00 | Ch 1 Note Off A1

#4

Ok thanks for clarifying.

I think in this case it’s probably a good idea to log in to your account to contact our support team that will help you to fix this situation.

Best :zap: