Keylab 61 mk2 crossgrade can’t be sold separately?

Lab KeyLab
#1

Hi all, just noticed that when I look at My Products under Accounts, my new Keylab 61 mk2 states:

Crossgrade
Cannot be sold separately

Not sure how a new physical keyboard can be a crossgrade?

In the Keylab 61 section is Analog Lab 4, Analog Pro and Piano V2.

I already owned those before buying the keyboard.

it did also come with Piano v3, that installs as an “ Upgrade from KeyLab 61 MkII” and it installs as a separate product that simply says registered, doesn’t mention being a crossgrade etc

The way it’s worded sort of looks like they are saying I can’t sell the physical keyboard (can’t see myself wanting to sell it) but I presume/hope that what it’s actually saying is that the three pieces of included software shown under the Keylab (see pics) can’t be sold individually, they are tied to my Keylab, hence all have to be sold together?

Although I would have thought they would also have done this with the v3 piano

Here’s pics showing what I mean

Keylab 61 mk2

IMG_0573
IMG_05732205×403 73.9 KB

If I click on the “See More” button

IMG_0574
IMG_05742232×1545 238 KB

Here’s the v3 Piano

IMG_0571
IMG_05712732×394 65.7 KB

If I click on the “See More” button

IMG_0572
IMG_05722265×1497 260 KB

#2

Hey @HobGoblyn

As you say, the KL61 is a physical object and common sense would dictate that it’s just referring to the software licences, perhaps if one sells the KS61 then the licences might be transferred with it maybe?
I’ll try and get someone to have a look at this as it could be a little clearer.

HTH!

1 Like
#3

Hi !
I have exactly the same probleme here…

Can only the support do something ?

#4

I had a slightly different experience. I owned AnalogLab Play, Rev Plate, minilab3.
This gave me a cross grade option to but V_Collection that I did. I had wanted a larger midi keyboard with 61 keys so I bought a KeyLab MK3 that I returned two weeks later as I wasn’t happy with the functionality of the product with Logic Pro and felt there were too many bugs that hadn’t been worked out.

When I bought the KeyLab I was told by the lovely people at support that I needed to register the product to get support so I did. Not a problem. They did explain my issues that I had. Some were design decisions and others were known issues that they were still working on solutions for. I let them know I was returning the KeyLab 61 MK3 and they did remove the registered product from my profile.

But in the process I ended up with the Rev Plate gone and replaced by EFX Refract in its place. I didn’t notice this until about a 10 days later and was going to contact support, but along came the Black Friday sale and they offered me a cross grade for the FX_Collection for $99 and I figured it was just cheaper to gain 33 new plugins that I will likely use 8-10 of than complain about the loss of 1 that I have only used a few times.

#5

Hi all,

Software that come with hardware is tied to the hardware. It’s a package.

If you afterwards get some software at a discount price because you own the hardware and the software that came with it, then that discounted software also is tied to the hardware. So if the hardware is sold, then all the tied hardware will follow the hardware to the next owner of the hardware.

If anyone have another issue, then please contact Arturia support.