KBD Play not working

First time poster. I recently purchased a Keystep 37 to sequence and play some of my outboard gear and I’m finally starting to dig into the features. For some reason I have been unable to get the keyboard to play a separate midi channel than the sequencer. I am pressing Shift and Oct+, but when I click the Keyboard Midi Channel key to change the channel it changes the sequencer too. What am I doing wrong?
Thank you!

Hi @gaijin1717 welcome to our Sound Explorers community!

Sorry to read this, in order to help you better please log in to your account to contact our support team that will help you to fix this situation.

Best :zap:

Thanks to Arturia for the help, my issue is resolved. I was expecting the LED indicator to reflect the new midi channel, but it doesn’t.

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