I recently acquired a secondhand unopened Keystep Pro to use as the center of a DAWless setup that I’ve been working on. I started to use it for about a week, and then decided to update the firmware as I wanted to be sure everything was in working order. As I am updating the firmware all of the lights and LED stop turning on, after some figuring however I realize it’s still on if I plug it into my computer as I can hear the computer detect a new device. I get in touch with Arturia support, and they give me the troubleshooting steps for if my machine gets stuck in “bootloader mode”. I run through these steps to no luck, and I let support know, they asked for a video of me going through the troubleshooting steps, that start the machine in bootloader mode, I made a video and sent it to them and no response yet. I’m making this post just to see if anyone else has ideas on how to solve this? Would the kind of cable that plugs into the Clock in and reset out matter? I’m pretty frustrated that this out of the box thing isn’t working right, however I am hopeful that I can get it sorted. Any help or thoughts would be appreciated.