Hello, I recently upgraded my computer system and before reinstalling Pigments I saved my presets I had made. Now however, when I attempt to import these files I get an error message. i have managed to save new preset files and can succesfully import these back into Pigments, but nothing I do seems to work for the pertinent files that I want back. i tried support and they told me to reset the preferences, which I did, but that doesnt help. thank you !
Try to just import them manually. Head over to the preset folder
OSX: /Library/Arturia/Presets
WIN: C:\ProgramData\Arturia\Presets
and drop the folder with your presets there under User Presets. They should show up in Pigments.
Edit: Well, of course that only works if you have backed up your preset folder as well… otherwise it would be good if you share the error message you get here.
Hi @Puniho. Welcome to the community.
I can add this.
Only presets that have been exported can be imported using the import function.
User presets that just is copied as preset files can be placed in the correct folder for the presets.
Keep in mind that presets that use samples do not have the samples embedded.
What’s the file extensions for you presets? If the extension is .FIL, then the preset have not been exported.
1 Like
Thank you, I did try this, though unfortunately it still doesn’t work. i dragged the exported files into that folder. they are pgtx files I think. I didn’t backup the presets folder. I exported all my presets as I thought this was the correct way to do it.
Thanks, they have been exported and the extension is pgtx I was wondering about samples… My presets were mostly made with the Granular engine and had a lot of samples. I wondered if the error is caused by missing samples. The location would have changed., but if it would just load the presets, I could manually redirect them to the correct samples. I am curious about this however, as the files large size indicates that samples have been saved with the export…?
Hi again @Puniho ,
It’s fine to export your presets.
(I also create backups of my ressource folder - or at least the relevant folders for me.)
How large in size is the bank you are trying to import?
Samples used in presets are exported yes. And they will be imported, when you import the preset/ bank. It should not cause location issues.
(Missing samples issues arise if samples are removed, or if the samples are commercial and you don’t have the right to use them - like from Arturias soundpacks and you don’t own the soundpacks from where the samples come from.)
I would think that even though there should be problems with samples, then the presets should be imported, and then you get a samples missing message like you say, when you load a preset, if the samples are not found.
I can’t rule out your exported preset bank is corrupt.
I don’t think the age of the bank should matter, but i can’t tell for sure.
Perhaps if you contact and post the preset bank to Arturia support through your account, they can find out what’s wrong. I don’t know, but you can try it.
Perhaps try to reinstall Pigments first - just in case.
I wish you good luck.
Thanks so much for your concise and practical advice, much appreciated!
the files size is just over 17 gigabytes, so I figured it must contain the samples.
I will do as you suggested and send the bank to Arturia support.
You are welcome @Puniho.
I asked about the file size, because i was thinking, if it was possible that a very large file size for a bank could cause import issues. I don’t think it should, but perhaps it can.
If the 17 Gigs is one file, then it’s huge.
I don’t know, if you can post very large files to Arturia support.
I hope Arturia support can explain and have a solution.