High pitch note on the MicroFreak

Freak MicroFreak
#1

My MicroFreak has a high-pitched beeping sound around 4kHz. This only happens sometimes. My theory is that it happens during long sessions (2+ hours). Restarting the device immediately stops the noise until it gets somehow triggered again and locks in.

I’ve ruled out external MIDI issues (no stuck notes), and I’m using the original Arturia power supply. Firmware is current.

The device was purchased second-hand and is out of warranty.

Is this issue likely a hardware problem (and it’s worth replacing the unit)? Are other units stable and used in live setups?

Or could there be a simple fix?

The Video is just a sample of the note it plays :hear_no_evil::
https://www.swisstransfer.com/d/94b1168c-3753-4531-983e-72d5f46d6377

#2

Hi @mdschaer and welcome to The Sound Explorers Forum!

I did have a look at your video, but couldn’t hear or detect any sound on it.

Either way, it sounds like your best option currently would be to log into your account to contact Arturia Support who should be able to advise.

HTH!