I have an audiofuse studio that has not been functional since last year. It probably Requires a physical repair to the the USB hardware as no computer MaC or win can see the device at all. It worked for s few months from new then went dead.
Arturia support were slow but seemingly helpful up until they realized I had a hardware issue and passed me over to “Sales” who never ever contacted me.
Support did say I should get a local service person to look at it but I’m in a small country and no one here wants to look at it. From there, nothing. No suggestions of where to send it. Why cannot I send it to France or wherever they are made?
I just have an expensive paperweight and no interface. Do a arturia not care at all about their products , customers or reputation?