Firmware update for KeyLab 61 Mk3 froze (12 hours and counting)

I have a recently purchased KeyLab 61 Mk3 connected to a Mac Mini M4 into Logic Pro 11.1. I launched Analog Lab V and was prompted by the app to update the firmware. I clicked ok and the app started doing it’s thing. Well I am 12 hours in and it looks like it is froze at around 5% progress. I have submitted a support ticker but don’t expect an answer from them until after Christmas. Any idea if I should disconnect it or turn the unit off? Kill the app?

Turned the unit off and back on and then ran the MIDI control center app. I have my controller back :slight_smile:

My 49 key did somehting similar when I attempted to reinstall firmware the other day. I had previously updated to the same FW version using an older version of MIDI Control Center and that worked flawlessly so I wonder if there may be a FW update bug in the current version of MIDI Control Center. In my case, the update window disappeared and I had to reboot the keylab in order to start the update. Based on what I saw, I think MIDI Control Center puts the hardware into a bootloader mode to perform the update but then fails to restablish a connection with the hardware.

HI @Artimusbill and welcome to The Sound Explorers Forum!

Good to see ‘you still have your controller’ there :+1::sunglasses::+1:
It’s surprising how just ‘turning it off and on again’ can solve many of life’s problems, it’s a shame we can’t do it with everything though :stuck_out_tongue_winking_eye:

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