The title says it all. The MiniLab 3 is a wonderful instrument, however, I typically use it in one of two modes: a) Playing a performance on the MiniLab itself, and b) using it as a transport controller while playing another instrument (bass, guitar, different keyboard).
I am also handicapped, and getting into transport mode requires two hands (holding the SHIFT button, and pressing a pad), which is often difficult and painful.
Adding a “SHIFT-LOCK” function to the firmware would be such a welcome improvement to this already awesome product, and would go a long way to aid in accessibility for those who need a little help.
Just so you know, the moderators on this forum aren’t necessarily Arturia employees, they’re mostly (maybe entirely) volunteers. I honestly think it’s not very clear or obvious. Sometimes even actively misleading, because some of the boilerplate responses sure make it sound like they are, but that’s how it is. So I think we should go easy on the mods if they’re not across every detail of every product.
It’s always best to get in touch with Arturia Support for questions that need an official response from them. I know there are a few Arturia employees who look at this forum, but it’s not an official support channel and there’s no guarantee that any of them will see everything posted.
Ok everyone, let’s keep it civil and calm or this thread will be closed.
As @tmoore points out, us ‘External Mods’ are indeed volunteers and cannot be expected to know everything about every Arturia product, indeed, it’s highly doubtful even Arturia employees themselves know everything about every product, in just the same way very few employees know everything about their own company’s products and/or services.
Just a friendly reminder that we’re all human, we all want to be treated with respect and we all need to treat others in the same way we wish to be treated ourselves… If you didn’t already, we kindly invite you to please read our Code of Conduct to get the most from our community
I’m sure you’re right that any given Arturia employee can’t know every detail of every product. When you raise a support ticket, however, I think it must get routed to a specialist in the product you’re asking about. At least, I’ve never found the response to be lacking detailed knowledge when I’ve messaged their support team. On the contrary, I’ve found their support agents to go well out of their way to relay questions to the appropriate product development team when needed to give a great response.
I always feel bad for people who post questions here and are then disappointed with the responses (or lack thereof) when it’s just as easy and probably more effective to contact Arturia support. This forum is great in a lot of ways, but not as a substitute for tech support!
Having worked in my previous life in IT, and doing software and hardware support rolls, I know that in many cases you get back from support based on the information you give. Support is mostly staffed by people with a pretty good understanding of the product but not the fine details and act as the go between engineering who design the products and sales that most generated questions are about. its a thankless job so its best to be kind but most of all provide the most detail of what you are experiencing and what sort of outcome you are looking for.
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