I’ve put in a support request and I’m awaiting action on it. It seems like it’s been escalated since someone replied that they were passing it along to another tech. I thought I’d post here in case anyone else has this issue.
I just bought the new Augmented Mallets release on Tuesday, got my serial number and unlock code, and I can see it in “My Products” on my Arturia account. Unfortunately, it won’t download in ASC.
I tried installing it directly, but it only gave me the demo version. When I looked for more information on my Arturia account, it said there are no activations available, even though it has the correct serial number and unlock code. When I try to register the collection manually in ASC, I get taken to the website and see a message that I already have that product registered to my account.
I followed Arturia’s official directions for fully uninstalling and reinstalling ASC, and still nothing. I was so excited for this collection. I hope I actually get to use it soon!
Has anyone else had this issue? Did support resolve it for you?