I’m seeing some people mention that older AudioFuses have had this issue. I’ve been updating the software whenever there is an update. Is this a known issue?
It seems like I might have seen something like this.
I have Mac Studio → CalDigit TS4 Thunderbolt Hub → 16Rig.
I’ve now seen it happen twice where after I go to use my Mac after it sat overnight that the AudioFuse isn’t showing as “connected” in the Control Center.
If I restart it, all is fine.
I am now trying a direct connection to a free TB port on the Mac Studio to see if things improve.
1 Like
Ok I can conform this is definitely happening to me.
When I return to my Mac (this usually happens overnight, so presumably it went to sleep), the 16Rig is still running fine in its standalone mixer mode, but I have no USB connection to my machine.
Disconnecting the USB cable and reconnecting it doesn’t help. I have had to reboot my Mac Studio to get it back.
Odd.
I haven’t had the problem with my 16rig, but I used to with a Focusrite 2i4. The Mac going to sleep overnight would sometimes lose the connection and I wouldn’t be able to get it back without power cycling the Focusrite.
I think I fixed it by turning off the Mac’s “Put hard disks to sleep when possible” setting, but I don’t even see that setting any more in 13.6.3.
I’ve got the same issue happening with my 16Rig w/ Windows - when I wake up the computer after it sleeps for some time, there’s no audio. The Audiofuse ASIO audio driver crashes, it isn’t the 16Rig itself - standalone still works just fine when this happens and the only fix is to restart my PC.
I’ve only had my 16Rig a week, and it’s very cool but I’ve had to do more troubleshooting and had more crashes than in the years I had my Focusrite 18i20s.
Hello.
Sleep mode can do various things depending of the OS. It can creates weird behaviour and bugs on USB devices.
On windows, there is a setting to avoid the problem
Unfortunately I’m not aware of any similar settings on Mac.
Anyway, don’t hesitate to report the problem to our support
Cheers.
I too have this problem with my M2 Max MacBook and the 16Rig plugged into my TS4 Thunderbolt Dock. There are instances where even after laptop reboot I still have to power cycle the 16Rig. Major jump factor when you’re not aware it disconnected, open a plugin and a different audio source is now being used and creates a feedback loop
I recently got the 16 rig. I am experiencing the same issue, when my Mac goes to sleep, everything gets very flakey.
I recently started using the AudioFuse 16Rig and it consistently loses connection with my Mac Studio (M2 Ultra) when the computer goes to sleep. I try to power cycle the interface but it won’t show up until I reboot the computer. The Firmware on the unit is up-to-date as is all the software I’m using. Seems like a bug Arturia needs to address with an update perhaps.
Those hacks for windows should really only be necessary for older/legacy USB devices, designed in a time when USB hosts would never de-power the USB bus. Modern devices - we live in an age of laptops - commonly do this so most modern USB device/gadget mode code handles these sort of USB life cycle events gracefully.
I suggest that the code in the 16Rig should also handle these sort of life-cycle events without locking up, crashing, losing mixer settings, etc.
Traditionally the USB device would enter some sort of low power/off state when suspended by USB or when the USB bus was de-powered. The 16Rig should NOT react in this way since it’s supposed to continue to operate while disconnected. But it is reacting for some reason - there is immediate audio-drop out when I disconnect my laptop; this has been widely reported. I suspect the USB code in the 16Rig was taken/adapted from some old USB gadget/device library but, in any case, it is not reliable or resilient and seems buggy.
@Tim.Arturia - please pass on to your dev team that this USB flakiness is the cause of so many complaints/issues here. And it gives a bad impression of the overall quality of the 16Rig - which is unfortunate as most of the rest of the unit is great.
To be fair this isnt strictly true.
For myself, and the majority of people i know personally, ALL use desktop machines.
When i received my current machine, Win 11, i9 1400k i had to manually set ALL USB ports on my machine to ‘always on’, i had the same with the USB3.2 PCIe card i installed too.
I’m not sure which version of Windows you’re familiar with, but Win 10 and 11 Pro ALL have to be done manually.