Hi all,
I’m posting here after a few days of back and forth with Arturia support, trying to resolve a critical issue with my AudioFuse 16Rig .
I purchased the unit in February 2024 from Alto Music via Amazon , and it worked fine for about a year. Then, it started showing boot and power issues — it wouldn’t turn on properly unless I unplugged and replugged the power multiple times. The A button doesnt respond
Following Arturia’s own guidance, I attempted a firmware reset — but during the update, the unit froze and never rebooted. Since then, it has been completely unusable:
- The screen shows “Audio FW v0.0.0”
- A button doesn’t power the unit
- Right side vent LEDs light up when the unit is plugged
- It doesn’t boot properly
- It’s not recognized by USB or AFCC
- None of the recovery methods (
BACK + A,BACK + INS + OUTSetc.) work
I’m based in Brazil , so sending the unit back to the U.S. isn’t practical. I’ve already shared proof of purchase , photos , and a full description of the problem with support. So far, I’ve been referred to resellers and distributors who cannot handle this kind of firmware-level failure.
This is a high-end interface, and the fact that it can become fully bricked — with no user-accessible recovery option — is extremely disappointing.
If anyone from Arturia is monitoring this, or if anyone in the community has dealt with a similar FW 0.0.0 issue and managed to recover the unit, I would really appreciate any guidance.
Thanks,
Felipe