Just bought the V Collection and I’m trying to install for a day now. The ASC keeps showing that dialog “trying to install a new helper tool” and asking me for permission, which is given and 1 minute later asked again, never installing anything.
I’ve tried to give full permission to read and write on the file: /Library/PrivilegedHelperTools/com.Arturia.InstallHelper
which is overwrited as soon as I give permission again to install the helper and the permissions reseted to read only, and the cycle never ends.
I’m running MacOS Monterey version 12.6.6
on a M1 Mac Studio.
Now when it doesn’t ask for the helper (sometimes when trying to install one by one instead of “install all” on the ASC app) it just pause the installation when the download is 100%, when I click resume it shows installing and then back to download 100% and pause. I click resume, the cycle restarts. Disgusting. It’s been a whole day. Looks like just bad code writing. Never got an issue like that with native access. How can they code vintage synth emulations and can’t code a decent installer ?
it sounds like you are still using ASC to install the instruments. just curious. have you tried using a more direct route?
if you go to support downloads and manuals you can download an offline I gather installer for each of the v_collection and FX_collection that you might own. try installing on that way and see if it works,. might get you further and the asc properly loaded to get the rest done
It’s a long shot but have you tried turning off “Silent Install”, if enabled, in the ASC preferences under the Advanced tab. I seem to remember some having failed installs with this enabled…
Thank you for the help. I’ve updated my OS to the sonoma, and the helper tool dialogs gone, now most of the plugins installed after several “install all” clicks because some of them just gets “paused” and you have to click install again to resume, then again, then again, until you get most of them installed. Now I got to a point where the last five won’t install even one by one. It’s just a ridiculously bad installer, the worst plugin manager I ever seen. I’ve been through waves, native instruments, universal audio, slate and others, and never ever seen something so bad written. Even the design looks like a amateur html code, like a safari window pretending to be an app.
They don’t even have a link to download all, so I have to go one by one searching for the offline installer, click to download, then later install one by one. At least I won’t have to do it with all of them cause with a lot of work I managed to install most of them.
@innovationsinm
It does seem to be the case in some parts of The World for sure.
Here in The UK i can max my connection out from their servers, Just under 300mbps, but i do know some American users have had bandwidth issues.
I know it’s not much comfort but having lived in Italy and now back in the UK, I have never had an issue with ASC. This may just be a low bandwidth problem and all I can suggest is to keep trying.
Normally i just click one button once, and then all is installed without any issues.
I have no idea why you have had all this issues.
Hopefully you will have no issues at next install or update.
I’m on Windows, so i don’t know what that helper tool is. Can’t help thinking if this was/ is the culprit.
Normally server overload issues should only occur with the arrival of new updates that give loads of traffic from lots of users at the same time, and it should only mean it take more time before things are downloaded and installed, if any issues at all.
Off coarse there can be local network issues. But you say you run other installers without issues. Should be the same for ASC.
Now I installed all, but just the ones that got installed after the OS update are working. So I’ve tried the “reinstall all” button. Doesn’t work. Tried to hit “uninstall all”, doesn’t work. Tried to uninstall a single plugin, and this doesn’t work ether. I sent a message to the support since day 1, never got an answer. I think I still can get my money back, I will see how can I do it.