ASC constantly disconnects

Utilities Arturia Software Center
#1

Why is ASC always keeps disconnecting and gives error 01.
I open my projects but all arturia plugins used there are in demo mode because of this.
I have to restart my computer so it works again.
Any solution on how to fix this permanently?
Thanx

Windows 10 x64

#2

Hi @mcviga. Welcome back.

Have you tried to follow this carefully?:

#3

Would Activating License from inside the plugin help ?

I would try doing that too a couple plugins . see what the others do…

#4

Hello.

This is very weird, mainly that you need to reboot the computer to make it works again.
I don’t know why this happens but this needs analysis.

Please contact our support team, we really need report like these in order to understand and fix the issue.

Thanks !
Cheers !

#5

I am probably wrong, but i have a suspicion that it maybe due to a conflict with 32 bit and 64 bit code. I know Arturia uses a protected 32 bit USB (license verification check) for its software. for ASC … i think. – Just spit-balling here. –
(kind of like ilok i guess )

I am testing with Linux. Pigments works great in stand-alone but fails in DAW.

  • which then causes Pigments to lose its registered license and puts it back into Demo Mode.

I know its not for Linux but may have the same glitch with windows ?
Some of Yabridge /Wine64 error spit-out below.

Unhandled exception: page fault on execute access to 0x0037dd10 in wow64 32-bit code (0x0037dd10).
Register dump:

Probably an error on my end. – again-- :wink:

#6

Hello !

You know or you think ? Because we don’t uses USB, so now I’m thinking that you may have found your Pigments licence on another website than arturia.com :wink:

I will try to find the time to check this by curiosity.

EDIT: After some checks, I did not found anything special at 0x0037dd10.
Either we don’t have the same ASC version, either I’m not able to understand what Yabridge is complaining about, but honestly I won’t spend too much time on a Linux issue as it is not officially supported.

Cheers !

#7

Hey Tim,
Yes, i miss spoke. “Not” protected through USB . I was thinking about off line…
Im Pretty sure ASC is running in 32 bit code. ?
Some say its the Video card driver , Network issue , memory leaks … ?

  • And Yes i do own a legit copy of Pigments.

I have pretty much given-up on Arturia products for / on Linux so … i am moving on.

One thing is for-sure. Windows / Mac / and yes Linux. All share something in common.

Cheers,

#8

Hello !

I can confirm that the current ASC runs in 64bit not in 32 anymore. Since at least one year or so. I double checked that yesterday.

No worries.

Cheers :wink:

#9

Ok, i did every step in manual reinstall.
I removed everything, downloaded ASC, installed it as administrator and still it is disconnected. Error01

#10

My synth just stopped working in the middle of a session. This has happened several times over the past month or so. I’ve done all the reinstalls and restarts but it hasn’t solved the problem. If I start ASC, it can’t find an internet connection, but there clearly is one since I am able to post this message. Status: checking connection. Status: error. “The ASC background service is unreachable… If the problem persists, you might have to reinstall the ASC.” Well, I’ve done that a few times. Arturia_Software_Center__2_10_0_2970 (1).exe
Windows 11. I’ve followed ALL the steps on the article:

Even disabled Malwarebytes (which didn’t list it as a threat). The problem persists.

#11

Hi @tabtech ,

Have you tried to carefully follow this help article, that this way can make a difference?:

#12

In my previous uninstall/reinstall attempts, I haven’t tried deleting the ArturiaSC folder. I will try that and let you know if the problem resurfaces. Thanks.