Anyone losing patience with Arturia's support for the 16Rig?

Fuse AudioFuse
#1

It’s over 2 years since launch and about a year and 9 months since my purchase and I think my patience has just about run out waiting for Arturia to provide meaningful improvements to 16Rig firmware in terms of addressing the obvious deficiencies that have been raised by people on this forum over and over who’ve been trying to use it as a live mixer or as a dawless centerpiece.

I bought this device on the basis that the 16Rig could be used in this role because I believed Arturia’s marketing (which continues to sell device on this basis) but it’s simply just not up to this task specifically because of deficiencies in its MIDI implementation.

From the very first day I joined this forum, people have been asking for modest improvements in terms of MIDI control but we been given absolutely nothing. Not even something as trivial as being able to set the mute/solo state (without having to blindly toggle) of channels. I can only conclude that Arturia have zero interest in (or seem actively against) providing any improvements to the MIDI control.

I’m not taking this decision lightly - I’ve invested at least a 100 hours trying to make this device the “centerpiece” of my collection of synths and instruments - including writing a considerable amount of custom Python code to overcome the lack of non-banked MIDI control or to provide visual feedback on my controllers on the mute/solo state of channels.

But with Arturias complete lack of interest, I’m just not willing to invest any more time in working around the limitations. Life is too short and I rather spend time on making music. If the next firmware release contains no MIDI improvements, I’m going to cut my losses and sell.

It’s a fine audio interface but it’s effectively useless for dawless live/mixing.

The biggest shame is how simple it would be for Arturia to fix this, how close they are to having a killer product. If I can write a bunch of Python to translate MIDI to provide so that I can use my MIDI controllers to set channel levels without having to guess which channel a slider is going to affect, then I can only conclude that it’s not the development effort, it’s the motivation on Arturia’s part that’s the problem.

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#2

I probably won’t sell mine. It’s working well enough for my needs now, but it is disappointing how many of the distinctive features that made it interesting to me are so half-baked. Particularly the MIDI support and clock out port. I do wish I had listened to the people who told me to buy RME or MOTU instead.

You see a lot of posts like this across the forum for different Arturia hardware products. It seems like many of their customers feel neglected by them, while they continue to launch new products constantly.

I write this as I attempt to download the Pigments update, but ASC keeps crashing or being unable to log in. I guess their server must be overloaded, and their app must not be written to handle that gracefully. Like so many things, they don’t seem to be able to deliver what they promise. It’s a shame, I was such a big Arturia fan a few years ago, but they seem to continually disappoint us. I hope they can find a way to focus on improving their quality and ability to follow through on their promises.