October 18, 2019, 10:04:32 pm
Welcome, Guest. Please login or register.
Did you miss your activation email
News:

Arturia Forums



Author Topic: Pigments trial in ASC  (Read 542 times)

onlyleura

  • Apprentice
  • Apprentice
  • *
  • Posts: 17
  • Karma: 0
Pigments trial in ASC
« on: January 11, 2019, 04:55:11 pm »
I purchased Pigments, and activated it on the install I already had from the Trial license. The Trial license, even though expired now, remains in ASC. I want to get that out of there, because it's confusing and annoying. How do I de-register this Trial license from my account, so that it no longer shows up in ASC?

fenderchris

  • Apprentice
  • Jr. Member
  • *
  • Posts: 68
  • Karma: 0
Re: Pigments trial in ASC
« Reply #1 on: January 11, 2019, 06:22:30 pm »
+1
Windows-10 64-bit, 24gb ram, Nuendo 8.1.10, V6 Collection, Pigments.

Biome Digital

  • Jr. Member
  • **
  • Posts: 59
  • Karma: 0
Re: Pigments trial in ASC
« Reply #2 on: January 11, 2019, 06:57:10 pm »
Should be able to remove the trial licence.

mibolux

  • Apprentice
  • Apprentice
  • *
  • Posts: 12
  • Karma: 0
    • mibo
Re: Pigments trial in ASC
« Reply #3 on: January 12, 2019, 08:27:18 pm »
+1

Aymara

  • Newbie
  • Apprentice
  • *
  • Posts: 47
  • Karma: -1
Re: Pigments trial in ASC
« Reply #4 on: January 12, 2019, 09:55:04 pm »
For me it was different ... I‘m on mac OS ... don‘t know if that might play any role.

When I installed Pigmets‘ demo it didn‘t show as a demo in ASC, but as a full version. When I started it, it showed the demo „x days left“ notification.

Then when I bought it bundled with V Collection, the next strange thing happened ...on the invoice I saw only VC, no word about Pigments. But when I recieved my mail with the serial numer, I had a second one for Pigments.

Nothing else changed, except that the „x days left“ vanished after starting Pigments again. So I didn‘t reinstall and saw no changes in ASC ...Pigments is listed there as before. It‘s also listed as registered under „My Products“ on the website now.
Grretings from Germany
Chris

LBH

  • Hero Member
  • *****
  • Posts: 2.401
  • Karma: 50
Re: Pigments trial in ASC
« Reply #5 on: January 12, 2019, 10:05:10 pm »
Have any of you who have this issue tried to uninstall your trial versions?

You may have installed Pigments twice somehow or similar so some trial informations is not deleted or overwritten.

If you only have one version, then a un- and reinstall of that might help. Perhaps it's best to restart you computer after the uninstall.
« Last Edit: January 12, 2019, 10:13:09 pm by LBH »

Edouard_Arturia

  • Administrator
  • Sr. Member
  • *****
  • Posts: 276
  • Karma: 46
Re: Pigments trial in ASC
« Reply #6 on: January 14, 2019, 10:46:42 am »
At some point, the Free trial license will be automatically removed from your account.
Uninstall / re-install the instrument won't have any effect.
Edouard Arturia

geronimo

  • Apprentice
  • Apprentice
  • *
  • Posts: 37
  • Karma: 1
Re: Pigments trial in ASC
« Reply #7 on: January 16, 2019, 02:49:21 pm »
Sorry but on an Apple machine under SIERRA (10.12.6.) _


MacPro 2 X 2,66 Ghz Fireface 800 RME & LOGIC 9.1, D.P. 6.02 & Gibson ES 295 et Explorer Pro _ Viruc C & Alphatrack _
http://www.youtube.com/watch?v=t-HVX0HLsEc

Aymara

  • Newbie
  • Apprentice
  • *
  • Posts: 47
  • Karma: -1
Re: Pigments trial in ASC
« Reply #8 on: January 16, 2019, 03:25:16 pm »
Sorry but on an Apple machine under SIERRA (10.12.6.) ...

I‘m on High Sierra and see only one Pigments entry in ASC.
Grretings from Germany
Chris

geronimo

  • Apprentice
  • Apprentice
  • *
  • Posts: 37
  • Karma: 1
Re: Pigments trial in ASC
« Reply #9 on: January 16, 2019, 03:53:28 pm »
And the two versions are also on my Arturia account .
MacPro 2 X 2,66 Ghz Fireface 800 RME & LOGIC 9.1, D.P. 6.02 & Gibson ES 295 et Explorer Pro _ Viruc C & Alphatrack _
http://www.youtube.com/watch?v=t-HVX0HLsEc

Aymara

  • Newbie
  • Apprentice
  • *
  • Posts: 47
  • Karma: -1
Re: Pigments trial in ASC
« Reply #10 on: January 16, 2019, 04:03:07 pm »
And the two versions are also on my Arturia account .

I would open a support ticket then.
Grretings from Germany
Chris

geronimo

  • Apprentice
  • Apprentice
  • *
  • Posts: 37
  • Karma: 1
Re: Pigments trial in ASC
« Reply #11 on: January 17, 2019, 01:51:44 pm »
And the two versions are also on my Arturia account .
Solved for my account and in Arturia Software Center .
MacPro 2 X 2,66 Ghz Fireface 800 RME & LOGIC 9.1, D.P. 6.02 & Gibson ES 295 et Explorer Pro _ Viruc C & Alphatrack _
http://www.youtube.com/watch?v=t-HVX0HLsEc

 

Carbonate design by Bloc
SMF 2.0.13 | SMF © 2016, Simple Machines