December 17, 2018, 03:05:59 am
Welcome, Guest. Please login or register.
Did you miss your activation email
News:

Arturia Forums



Author Topic: Unable to assemble carry handle and crosses  (Read 169 times)

Lewis

  • Apprentice
  • *
  • Posts: 3
  • Karma: 0
Unable to assemble carry handle and crosses
« on: November 16, 2018, 11:40:35 am »
Hi,
Iím having difficultly assembling the handle and crosses on my new rackbrute 3u. The screw holes donít seem to be in the correct places and as such the assembled unit does not sit flat on a surface (see photo). Is there a solution to this or can I request replacement parts?

Thanks,

Lewis

Luc Arturia

  • Moderator
  • Sr. Member
  • *****
  • Posts: 459
  • Karma: 65535
  • "Mets du respect sur mon nom"
Re: Unable to assemble carry handle and crosses
« Reply #1 on: November 20, 2018, 04:49:13 pm »
Hi Lewis,

It shouldn't be a problem, can you try to unscrew all the screws and then position the handle bar ?
Could you post a picture of the parts that are screwed together please so I can assess the issue ?

Best regards,
« Last Edit: November 20, 2018, 04:53:27 pm by Matt Arturia »

Lewis

  • Apprentice
  • *
  • Posts: 3
  • Karma: 0
Re: Unable to assemble carry handle and crosses
« Reply #2 on: November 20, 2018, 05:13:25 pm »
Hi Luc,

Thanks for your reply :)

When I remove all the screws and try to position the handle then one of the screw holes is out of alignment. I will post a picture later this evening.

Regards,

Lewis

Lewis

  • Apprentice
  • *
  • Posts: 3
  • Karma: 0
Re: Unable to assemble carry handle and crosses
« Reply #3 on: November 21, 2018, 09:08:42 am »
Hi again Luc,

Here are some photos where I have tried to align the screw holes while the assembly is resting on a flat surface. As you can see, two holes are aligned but the third is obscured by metal.

Thanks for your help with this problem and I hope it can be resolved quickly.

Regards,
Lewis

Luc Arturia

  • Moderator
  • Sr. Member
  • *****
  • Posts: 459
  • Karma: 65535
  • "Mets du respect sur mon nom"
Re: Unable to assemble carry handle and crosses
« Reply #4 on: November 23, 2018, 02:58:39 pm »
Thanks for the picture.

Something seems off. We will continue this investigation elsewhere to resolve it quickly. Check your PM!

Best regards,
Luc

 

Carbonate design by Bloc
SMF 2.0.13 | SMF © 2016, Simple Machines